Matteo Arlotti

Experience

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  Oxygen Cycling Hotel

  Jan 2018 - Jan 2021

  Bike Manager

  Expanded Market Presence: Drove business development for the hotel's cycling services by representing the brand at international expos and cycling events, increasing brand visibility and attracting new clients interested in bespoke cycling vacations.Built and Strengthened Key Partnerships: Established and maintained strong B2B relationships with travel agents, tour operators, and corporate clients, as well as B2C connections with cycling enthusiasts, boosting sales and solidifying the hotel’s reputation as a premier cycling destination.Exceeded Sales Targets with Tailored Experiences: Led sales efforts for custom cycling holiday packages, consistently surpassing targets by designing personalized experiences that resonated with cycling enthusiasts, contributing to significant revenue growth.Enhanced Guest Satisfaction through Vendor Partnerships: Cultivated relationships with key vendors and suppliers, enabling an expanded range of services that met guest needs and ensured high satisfaction rates.Exceptional Customer Service: Acted as the main point of contact for cycling tour inquiries and support, addressing client needs proactively to enhance the overall guest experience and reinforce positive client relationships. Show less

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  Kyloe Partners

  Apr 2021 - Aug 2021

  BI Developer

  Actionable Sales Analytics: Designed and implemented custom dashboards in Power BI and IBM Cognos, empowering teams with real-time insights into sales activities, pipeline performance, and client segmentation, supporting data-driven decisions that bolstered sales outcomes.Client Productivity Optimization: Analyzed client interactions with Kyloe applications, identifying patterns and trends that informed product recommendations, ultimately enhancing user experience and satisfaction.Product Improvement through Data Monitoring: Tracked and analyzed support desk activity to reveal product performance trends, enabling proactive identification of improvement opportunities that elevated product reliability and client trust.Collaborative Solution Delivery: Partnered with cross-functional teams to gather reporting requirements, conduct testing, and support successful software release cycles, ensuring reporting solutions met business needs while improving interdepartmental alignment.Technical Proficiency: Leveraged expertise in Power BI, IBM Cognos, and CRM systems to transform data into actionable insights, contributing to both internal operational improvements and client strategy refinements. Show less

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  BPS (SUISSE)

  Sept 2021 - now

  Private Banking Assistant (Finance & Investments)

  Optimized Client Onboarding: Enhanced the onboarding experience for high-net-worth clients by refining workflows leading to smoother, more efficient client transitions and a higher level of satisfaction.Strengthened Client Relationships: Successfully managed complex client investment requests, consistently resolving issues with a focus on client satisfaction and fostering long-term, trust-based relationships.Improved Team Efficiency: Led prioritization and delegation within a 5-person team, ensuring requests were handled efficiently and that internal and regulatory standards were met consistently.Seamless Cross-Functional Coordination: Collaborated closely with compliance, IT, and back-office teams to maintain regulatory compliance and ensure smooth cash inflows and outflows, facilitating seamless daily operations.Multilingual Communication: Utilized fluency in English, French, and Italian to support diverse client needs, reinforcing clear, effective communication and enhancing client trust. Show less