Experience

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  Dell

  Jul 1997 - Dec 1999

  Erp technical manager

  Lead for the Kimberly Clark Corporation on a global scale and Responsible for JDE Implementation, upgrade, Development, Support, maintenance, integration of JDE OneWorld Overseeing the Development of Custom application, forms and reports; design and development of EDI interfaces.

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  Oracle

  Dec 1999 - Jun 2004

  Product manager

  Maintained the product roadmap, responsible for customer liaison, business strategies, and product design, along with project management and functionality delivery.

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  Dell

  Jan 2004 - Nov 2013

  Senior advisor

  Oversaw the design, development, implementation, and maintenance of an integrated technological solution. Evaluated the performance of each team member, prioritized tasks, generated training and development plans, and set milestones and goals. Responsibilities included business process design and implementation of ERP systems across a broad range of clients in various industries (Manufacturing, Insurance, Nonprofit, etc.). Established baseline performance and operational metrics resulting in the identification and prioritization of process in project prioritization.Built delivery team, filling critical roles and addressing skills gaps resulting in increased employee morale and significantly improving customer confidence in both leadership and IT support teams.Developed and presented project proposal and cost-benefit analysis to client management. Led redesign team to successful ERP implementation. Managed ERP support team in system handoff from legacy systems provider. Show less

• 

  Aarp

  Nov 2013 - now

   Manage enterprise-level digital platforms. Establish digital platform product strategy and lead product development and implementation. Evaluate and prioritize product features and shape technology investment decision-making to drive meaningful consumer engagements. Manage internal business engagements and develop strategies for digital business transformation. Lead the assessment and prioritization of enterprise-wide business capabilities. Identify suitable modern technology platforms and key product features in data management, CRM, and orchestrated marketing communications to evolve shared core capabilities, increase digital offerings, break down business silos, and form a 360-degree view of customers. Show less Strategic development of corporate automation strategy for critical financial and HR Applications achieved through staffing projects with high-quality teams based upon RFPs and SOW requirements, feasibility studies, along with leading exploration efforts for critical capabilities through internal and external stakeholders and product teams. • Delivering projects on time and on budget within full scope over 85% of the time, significantly improving business partner relationships through solid delivery focus, sense of urgency, and increased communications. • Directed a 90M dollar multi-year ERP implementation while managing a team of 50 technical and functional offshore and on-site consultants. • Established the Business Technology Services Program Management Office resulting in consistent delivery of Technology projects/and services. • Chaired the Investment Review Committee (IRC)/Steering committee to review, approve, and sequence projects based on strategic and operational objectives.• Introduced a Change Advisory Board for PeopleSoft governance, increasing HR, Payroll, and IT collaboration, supporting continuously evolving business requirements, and ensuring application and technical architecture integrity. • Exceptional management of three significant hosting and application management contracts (each with international resources), resulting in innovative solutions and high customer satisfaction ratings. Show less  Built strategic partnerships with 3rd party solution providers, set strategic directions to establish a product roadmap to drive product development and solution implementation, and enabled new business capabilities and provided program and project management leadership to cross-functional teams to ensure the effectiveness of resources, planning, and execution.  Embed customer centricity in product development and system integration to enable an enterprise view of consumers and gather insights into their engagements holistically. Promote culture shift through the establishment of internal Cx vision, metrics, the adoption of Cx best practices, and journey mapping tools. Create effective agile processes to optimize team capacity and increase productivity. Ensure alignment across the organization, and drive efficiency and continuous value delivery. Show less

  • Digital Product and Delivery Management

    Dec 2019 - now

  • Delivery Executive

    Nov 2015 - Dec 2019

  • Customer Service Management

    Nov 2013 - Nov 2015
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  Servicenow

  Aug 2024 - now

  Senior manager business ops and strategy