Experience

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  British transport police

  Aug 2009 - Oct 2009

  Intern for chief superintendent ellie bird

  Headed a project on the optimization of the police communication structure and protocols.Analyzed current systems and structures to create suggestions for improvement, and conducted interviews with employees and created questionnaires to gather data for this project.

• 

  Greater london authority

  Jul 2010 - Oct 2010

  Policy intern

  Prepared and attended meetings with the Mayor of London and drafted mayoral correspondence.Wrote an article for publication - Chapter 4: Cultural Diversity for Europe and Saudi Arabia Active Students in Dialogue

• 

  Groupon uk & ie

  Jan 2011 - Oct 2012

  Customer services agent

  Managing and resolving customer queries and consistently maintaining and delivering excellent customer service, using Zendesk software.

• 

  Cabinet office

  Jun 2014 - Dec 2015

  Executive assistant

  • Diary and inbox management of the Executive Director and Deputy Directors• Arrange and diarise meetings, prepare agendas and take meeting notes• Book travel and accommodation and managed the expenses budget

• 

  Government digital service

  Dec 2015 - Feb 2023

  Agile delivery manager
• 

  Zoopla (part of houseful)

  Feb 2023 - Dec 2024

  Agile delivery manager
• 

  Mars

  Jan 2024 - now

  Data delivery manager