Sabrina T.

Experience

• 

  Primark Stores Limited

  Mar 2014 - Jan 2015

  Retail Associate

  - Performed regular stock replenishment on the shop floor, collaborating with team members to maintain product availability and an organised shopping environment.

• 

  Next Retail Ltd

  Sept 2014 - Jan 2015

  Sales Consultant

  - Coordinated with team members during high-traffic events, including the Boxing Day sale, to ensure efficient stock replenishment and maintain a safe, tidy shop floor for an optimal shopping experience.

• 

  Allianz Insurance

  Jan 2015 - Sept 2015

  Customer Service Representative

  - Served as the first point of contact for customers in a call center setting, addressing product and service inquiries and providing accurate, helpful information.

• 

  The Manchester Metropolitan University

  Oct 2015 - Jun 2016

  Student Ambassador/ Peer Mentor (Specifically Dyslexia)

  - Led campus tours for prospective students and their families, offering an informative and welcoming experience that highlighted the university's facilities and positive culture.- Supported the Disability Support team on University Open Days, providing detailed responses to questions on accessibility and resources, particularly for students with dyslexia.

• 

  DAS Law

  Jun 2016 - Sept 2016

  Junior Litigation Assistant/ Receptionist

  - Assisted solicitors in trial preparation by organizing case files, archiving documents, and ensuring all necessary supporting materials were readily accessible for court proceedings.

• 

  Sofology

  Sept 2016 - Mar 2017

  Sales Administrator

  - Supported financial operations by reconciling invoices and assisting with daily cashing up in collaboration with the duty manager, enhancing accuracy and accountability in-store finances.

• 

  AQA

  Jun 2017 - Aug 2017

  Awarding Assesment Administrator

  - Provided administrative support for key departmental processes, including data setup, product cataloging, order management, analytics, awards, results processing, and archiving, ensuring accuracy and adherence to challenging deadlines.

• 

  Homes for Students

  Aug 2017 - Mar 2019

  Student Advisor/Administrator

  - Scheduled viewing appointments, maintaining strong relationships with local estate agencies. Enhanced student satisfaction through high-quality customer service and engagement.

• 

  UWE Bristol International College

  Aug 2019 - Feb 2020

  College Service Administrator

  - Responsible for supporting the day-to-day functions of the team to ensure the effective and efficient administration of all processes and procedures.- Dealt with student enquiries by providing a flexible, personalised and inclusive approach. Supported students in relation to wellbeing and safeguarding.- Assisted in the maintenance and development of student-facing content on popular social media platforms

• 

  Buck

  Feb 2020 - Nov 2021

  Pension Administrator

  - Managed a range of administrative tasks for pension schemes, collaborating with HR Operations to address employee inquiries and ensure accurate monthly returns to pension providers.- Responded to pensioner queries regarding retirement benefits, including complex issues such as GMP (Guaranteed Minimum Pension) implications and tax considerations.- Generated Monthly Contribution Reconciliation (MCR) reports, supporting accurate financial tracking and fund management.

• 

  Bevan Brittan LLP

  Nov 2021 - Apr 2024

  Junior Business Change Analyst

  - Supported the Transformation team in project management and software upgrade implementation, increasing operational efficiency across the organization.- Presented the benefits of virtual data rooms (HighQ) to clients, utilizing SQL connectors for improved case management communication.- Analyzed and mapped legal case workflows in Visio to identify improvements, communicating change needs to developers.- Conducted system analysis on document management tools (iManage) and contributed to client-facing design updates, enhancing user engagement.- Facilitated CMS design workshops regarding delivery of a new intranet platform (Interact) for stakeholders, leading to streamlined internal communication and system usability.- Gathered workspace and training requirements for the implementation of a desk booking system (Condeco), ensuring optimal resource allocation.- Led end-to-end user acceptance testing for legal case management software, achieving positive feedback for thorough issue resolution during deployment. Show less

• 

  Procentia

  Apr 2024 - Mar 2025

  Junior Business Analyst

  - Partnered with clients to implement and optimise the Intellipen software, enhancing user experience and system functionality.- Utilised wireframes to communicate business improvements and assess change feasibility, enhancing clients' understanding of software benefits.- Produced comprehensive documentation, including product specifications, dependency mappings, and process flows, facilitating operational and strategic decisions.- Led agile project meetings, collaborating with senior PMs, developers, and testers to drive project progress and resolve issues.- Managed product backlogs by writing user stories and transferring them into Azure DevOps, supporting streamlined developer workflows.- Conducted quality assurance reviews on web pages to ensure visual and textual accuracy prior to model testing, enhancing content quality and user experience. Show less

• 

  Babcock International Group

  Apr 2025 - now

  Business & Systems Analyst