Rana Adel

Experience

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  PETROJET

  Aug 2009 - Aug 2009

  Trainee
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  IEEE

  Sept 2010 - Apr 2011

  Design Member
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  ACES

  Feb 2012 - Jul 2012

  Participant
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  Vodafone

  Sept 2012 - Sept 2012

  Trainee
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  Student Council

  Feb 2013 - Aug 2013

  Department Member
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  EED

  Sept 2013 - Sept 2013

  Exhibitor
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  Vodafone International Services (VIS)

  Dec 2013 - Mar 2014

  International Account Representative
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  Orange Business Services

  Apr 2014 - Mar 2018

  Managing customer changes that is related to Network optimization projects.Ensuring the professional and successful implementation of Network change management through a comprehensive risk assessment and feasibility analysis that will ensure customer satisfaction.Configuration preparation (Layer2 and Layer 3).Point of contacts for queries and escalations concerning change management.Mastering the changes done on live connections in terms of coordinating the changes with all the involved entities.Deal with :- Routing: Cisco Routing and switching expertise essential, OSPF, EIGRP, BGP4, MP-BGP . - Security: IPSEC, Internet VPN.- WAN: X.25, Frame Relay (FR), ATM, Metro Ethernet and DSL. - LAN: VLANS, QoS/CoS (Quality/Class of Service).- Equipment varies between Cisco (7200, 7600, 10K, 12000 series) in addition to branch office routers (1800, 2800, 3700 series), switches (3500, 3750, 4500, 6500 etc.). As well as alcatel routers.SPOC for all technical matters related to Orange node and for customers projects on each change request.Generate Change Guideline for implementation. Show less Provide a professional first technical point of contact for the CustomerDiagnose fault-related cases by effectively utilising software diagnostics and other network/products utility program wherever possibleProvide continual updates to the Customer to meet contractual and performance objectives.use internal escalation process when necessary.Coordinate with all the necessary internal departments or vendors to achieve fault resolution within SLA definitions.Resolve by himself/herself most of the incidents on all IT Services (SMTP, Web Hosting, Server Hosting, Security, Exchange, Lotus Notes, etc. ).Document all troubleshooting and case management actions via the ticketing systems. Show less

  • Network optimization Engineer, Service transition

    Jun 2016 - Mar 2018

  • Technical Support Engineer

    Apr 2014 - May 2016
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  Vodafone

  Apr 2018 - Jan 2021

  Mobile Internet & Data Support Senior Engineer

  Responsibilities:• Managing and operating the Packet-Switching Core, IP & MPLS Backbone of Vodafone MI network.• Support & maintain Vodafone Egypt Mobile Internet & Data services core network.• Maximizing operational efficiency & service availability.• Handle problems & emergencies for Mobile data services within SLA.• Implementing all the new development plans in order to enhance and expand the network.• Accepting & introducing new nodes into the service.• Defining performance KPIs, ensure excellent customer experience.Core network technologies:• Cisco IOS/XR Routers & Switches (ASR 1K, 9K & Catalyst 3560).• Juniper SRX & NetScreen Firewalls.• Cisco ASR5K GGSN, ASR5.5K GGSN• Ericsson SGSN/ MME.• Infoblox DNS servers.• F5 BIG-IP Load balancers.• Openwave Mobility's Mobile Data Optimization.• BlueCoat proxy.• Openwave Mobility's Mobile Data Optimization.• Huawei Service Inspection Gateway (SIG).• Fortinet Fortigate Firewalls.• DPI products Sandvine/Procera (PSM, PRE, PIC).• Nokia AAA server.• Virtualization platforms (Cisco UCS), (HP Enclosure) & (VMware Vcenter). Show less

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  Orange Business Services

  Jan 2021 - now

  Security Solutions Expert - Engineering

  Design and develop new Security Solutions for remote access VPNs (Ivanti Expert).Hands on experience in deploying Endpoint security solutions.Deployement of Cloud VPN solutions on AWS, Azure and GCP.In lab design and test of overall architecture and components.Develop and execute test plans.Perform systems integration across multiple platforms.Provide Operations, Pre-sales, Sales, and Marketing with the appropriate support, documentation and training and lead them during the rollout and deployment.Perform operational like tasks during pilot phases to assist operations.Test and validate new features for customized and generic solutions in the lab on from specifications.Design and test complex customer security solutions and architectures.Work closely with Customer Solutions, Professional Services, Service Delivery, Operations to design, develop and support Security solutions and on critical strategic occasions directly with customers.Provide L3 support for security operation teams.Identify and raise risks to management regarding the current service and future enhancements. Show less