RAM SINGH SHEKHAWAT

Experience

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  Global Computer and communication

  Jul 2009 - Apr 2012

  Field Services Engineer
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  Dell Technologies

  Jan 2013 - Apr 2014

  Field Services Engineer

  Handling DTT tool of overall Technical calls / Service Desk Operation of Bikaner, Rajasthan.Incidents management - Ensure to manage day-to-day incidents happens on site & make the operations Streamline ASAP with minimum outage /impact on provided services.SLA Management - responsible to achieve the SLA defined with client 99.99% by ensuring 100%SLAadherence to maintain uptime in all domains.Handled customer escalation and ensure timely closer. Service Desk Administration & operations.Active Directory Administrators - Managed User Accounts/ Maintained and managed Domain Name Service/ Maintained user, group, and computer accounts/ Managed Group Policy Objects (GPOs) throughout the Active Directory (AD) / Created user ID's, roles, groups OU's etc. Problem manager.Involvement on all the major activities for all the domains and send the periodic updates and communications till the closer.Issuance/upgradation/replacement of IT assets like Server, laptops, tabs, workstations etc.Research and identify solutions to software and hardware issuesDiagnose and troubleshoot technical issues, including account setup and network configurationAsk customers targeted questions to quickly understand the root of the problemTrack computer system issues through to resolution, within agreed time limitsTalk clients through a series of actions, either via phone, email or chat, until they've solved a technical issueProperly escalate unresolved issues to appropriate internal teams (e.g., software developers)Provide prompt and accurate feedback to customersRefer to internal database or external resources to provide accurate tech solutionsEnsure all issues are properly loggedPrioritize and manage several open issues at one timeFollow up with clients to ensure their IT systems are fully functional after troubleshootingPrepare accurate and timely reportsDocument technical knowledge in the form of notes and manuals Show less

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  Hills Cement Company Limited

  Sept 2015 - Mar 2020

  Information Technology Officer
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  SARASWATI VIDYA NIKETAN Sr. Sec. SCHOOL

  Jul 2020 - now

  Information Technology Officer