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Koos Liebenberg

Koos Liebenberg

Contact Center Manager

Followers of Koos Liebenberg954 followers
location of Koos LiebenbergCity of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    BPM Manager - Business Services at INOVO Telecom ( Pty) Ltd

  • Education

    • University of Pretoria/Universiteit van Pretoria

      2004 - 2005
      Certificate Audit

    • High school Volk

      1987 - 1991
      Matric

      COURSESHigh Performance Coaching for Call Centre Managers (Feb 2010)ISO 9001 (Nov 2009)Presence Dialer (Sept 2009)Debt Collection (Aug 2006)Bytes Communications (Mar 2005) (PABX Alcatel)Internal Audit; Various other bank short courses, can be supplied on request

  • Experience

    • Nedbank

      Jan 1993 - Jan 2005
      Contact Center Manager

    • Lancet Laboratories

      Feb 2005 - Aug 2011
      National Contact Centre Mananger

    • Avon Justine

      Aug 2011 - Feb 2013
      Avon Justine New Business & Credit Manager

    • Lancet Laboratories

      Mar 2013 - Oct 2017
      Call Center Manger (Customer Services & Debt Collection)

    • INOVO Telecom (Pty) Ltd

      Oct 2017 - now

      • Applications Manager - Business Services

        Jan 2023 - now

      • Principal Application Engineer

        Oct 2017 - Jan 2023

  • Licenses & Certifications