Michael Niles

Experience

• 

  Merchants Group

  Oct 2004 - Nov 2006

  Team Manager

  • Through training, coaching, workshops, 1-2-1s and effective performance development I ensured the standards demanded by Unilever were delivered by my team• The delivery of presentations to and on behalf of Unilever, ensuring clear communication of key strategies and processes. • Developed and delivered a creativity workshop to encourage involvement in Unilever's 'delight fund'.• Designed and implemented a new competency-based interview structure• Induction training for recruits new to the operation. Show less

• 

  Peverel OM

  Nov 2006 - Sept 2007

  Customer Coordinator Manager

  • Developed a sustainable training and coaching strategy. • Delivered training events to the Customer Service department • Wrote and implemented a new interview structure in line with the changes in roles • Presentations to all levels of business through to MD• Performance and absence management in line with the company disciplinary process• Change Management• Overall management of 4 teams and 4 team leaders, dealing with inbound calls, correspondence and email traffic. Show less

• 

  Barclaycard

  Nov 2007 - Nov 2008

  Sales Centre Team Manager

  • Development of staff through coaching, 1-2-1s and training• Recruitment of sales advisors• Motivating staff to reach stretching sales and performance targets • Ensuring compliance to FSA governance• Performance and absence management• Directly involved in the induction of new starters to the sales centre.

• 

  Luton Training and Mentoring

  Jul 2009 - Dec 2009

  Learning and Development Facilitator

  Setting up, writing and delivering a sustainable course to empower 16-25 year olds with learning difficulties in life skills and independence. Working with Job Centre Plus to mentor people who were long term unemployed to help them back into employment. Developing a level 1 Btec in Work Place Mentoring.• Setting up a new project to help young people with learning difficulties to build confidence and skills in areas of literacy, numeracy, expressive arts, communication and independent living.• Develop and deliver the course to the candidates through class based learning and visits to the community.• Managing 4 support workers to ensure constant supervision and support for the candidates and assist with their personal development.• Setting up reporting and evidence to meet SLAs and track learning and development.• Assess candidates and ensure that their individual needs are addressed through the programme.• Develop risk assessments for activities and ensure they are adhered to.• Mentor long term unemployed at Job Centre plus to help with their search for work.• Liaise with Beds Central and Luton Borough Councils regarding ESF projects LTM were involved in• Wrote a Level 1 Btec in Work Place Mentoring for Edexcel Show less

• 

  Mind

  Jan 2010 - Jun 2010

  Club Volunteer and Mentor

  Volunteering in the Mind clubs, assisting the delivery of music and drama workshops.Completed Mind mentoring training to allow me to carry out 1-2-1 mentoring with individuals suffering from mental illness.This was a voluntary position.

• 

  Limpet Printed Tape

  Mar 2010 - May 2010

  Relocation Coordinator

  Short term contract. Assisting the merger of Limpet Printed Tapes to its new owner Premier Tape Converters- Creating a database of information from the Limpet systems ready for use prior to the launch of merged company- Delivering training to Limpet staff on the Strategix CRM, the computer system that will be used after the merger.

• 

  Wenta

  Jun 2010 - Dec 2018

  Principal Trainer

  Delivering a range of training programmes to help small businesses.Small group Workshops in Content Marketing, Blogging and YouTube/Video marketingExternal Social Media and SEO training to Audi, Jaguar Land Rover and Mercedes-BenzSocial Media and Digital Marketing Courses with members of the CIM.Working with Universities and Schools to introduce self-employment as an option for students.Giving 1-2-1 support and coaching to start up businesses.Supporting SME through the initial stages of start-up and trading.Internal Training in Appraisal systems, Customer Service and Coaching and FeedbackWorking with partner organisations such as:CIMPrison ServicesAudi, Jaguar Land Rover and Mercedes-BenzUniversity of HertfordshireOxford Brookes UniversityChamber of CommerceNational Enterprise Network Show less

• 

  Michael Niles Training and Media

  Nov 2018 - now

  Business Owner

  An experienced offline and online trainer, providing high-quality training in digital marketing, digital skills and employability.Online training and seminarsDigital Skills TrainingGoogle Digital Garage CoachLloyds Bank Academy Coach, Strive and Thrive Online Training ProgrammeBT Skills for Tomorrow trainerEmployability training. CV, LinkedIn, Interview and personal branding.Corporate Training: Customer Service, Appraisal Training, Interview Skills.Freelance Training: Delivering excellent training for your company.Enterprise Advisor at The University of Hertfordshire Show less

• 

  UpSkill Digital

  Mar 2019 - now

  Digital Skills Trainer

  Working with UpSkill Digital to deliver Google Digital Garage's and Lloyds Bank Academy free training workshops. Providing small businesses and individuals with the digital skills necessary to make a real impact in their lives and businesses.