Conor Hoban

Experience

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  Xtra Vision Loughrea

  Sept 2009 - Sept 2010

  Customer Sales Representative

  Providing over the counter sales and service to a wide variety of customers about many aspects of electrical goods and gaming consoles.Was responsible for closing the premises and doing the cash up and stock take.Was trained to floor walk and interact with the customer to try and encourage them to buy our goods.Provided an in depth knowledge of movies and games to better inform the customer on the best choice to make. Reason for Leaving: Unfortunately, due to cutbacks many members of staff had to be let go and I was one of the most recently employed. Show less

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  Micheal Glynn PVC, Loughrea

  Jan 2010 - Jan 2012

  Insulation Installer

  Surveying the household and determining the correct procedure and correct material that best suited the customer’s needs.Drilling holes in the house that were carefully located to gain the maximum insulation qualities for the household.Pumping the bonded bead insulation in to the holes and making sure to fully insulate the cavity walls.My duties also included insulating the attic in the household and ensuring the upmost professionalism as the customer often needed to use the attic for storage space, this often meant I had to install timber walkways for the customer. Reason for Leaving: I felt that my time there was valuable but I could not progress any further within the job and I was looking to broaden my horizons. Show less

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  ALS Laboratories, Loughrea

  Jan 2012 - Jan 2013

  Laboratory Assistant

  Burning soil samples and creating glass discs for further testing.Testing the said discs in an X-Ray Machine to determine soil composition.Sending the results through to the correct departments for further evaluation.Weighing samples in special weighing scales to exact specifications and then sending these samples to different departments for further processing. Reason for Leaving: Unfortunately, ALS had to make severe cutbacks with staff, reducing the numbers from 150 down to 50. I made the decision therefore to travel abroad. Show less

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  Sony PlayStation

  Jan 2013 - Jan 2014

  PlayStation Customer Service Agent

  Answering calls from New Zealand and Australian customers and troubleshooting their issues.Handling complaints and responding appropriately while always maintaining a calm and controlled manner.Escalating cases to the appropriate departments while following SLA procedures.Answering customer’s queries and issues over email and sending them correct and easy to follow steps to resolve their issues while maintaining the professionalism of the company.Moderating the PlayStation Forums and posting relevant information about releases, updates and engaging with customer’s opinions and feedback regarding their relevant issues.Reason for Leaving: Unfortunately, my visa reached its end and PlayStation closed their New Zealand office at the end of August. Show less

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  Wayfair

  Apr 2015 - Sept 2022

  Answering customer issues or queries via email. Occasionally taking inbound or making outbound calls to solves customers issues regarding their recent purchases. I also handle some of the NPS (Net Promoter Score) feedback that we receive and I then try to turn an unhappy customer in to a happy customer and likewise a happy customer in to a very happy customer.

  • Customer Advocacy Manager (Social Media and High Level Escalations)

    May 2021 - Sept 2022

  • Specialised Manager

    Feb 2019 - May 2021

  • Team Lead

    Apr 2018 - Feb 2019

  • Customer Service Representative

    Apr 2015 - Mar 2018
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  Wayfair

  Apr 2023 - now

  Manager II (Advanced Resolutions Team)