Esraa Sherief

Experience

• 

  Telecom Egypt

  Jun 2010 - Jun 2010

  Summer Trainee

  It was Summer Training

• 

  Maaan

  Apr 2014 - May 2014

  Trainee

  Ma'an is a nonprofit organization that helps youth to find their dream job through filling in the gap between job-seekers and business owners, to reduce the unemployment problem by bridging the gap between students in various disciplines and the Job market. Enhance the activities and services for youth in universities, in order to develop and improve training programs, lectures and workshops to catch up with market needs. Develop the skills and qualifications for our participants in order to make the best plan for their future through ambition, and insistence even in the face of obstacles عرض أقل

• 

  Bupa Arabia

  Sept 2015 - Jul 2017

  • Responsible for answering customer inquiries over the phone and e-mail.• Ensuring that all calls and member requests are processed as per the company standards and provide a competent, courteous, efficient and proactive point of contact for customers and hospital staff.• Follow up as needed on all inquiries to ensure resolution satisfies customer, hospital and company expectations.• Solve the customer complaints without the need of further escalations.• Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal intervention of supervisor. عرض أقل

  • Membership Services

    May 2017 - Jul 2017

  • Customer Service Specialist

    Sept 2015 - Jul 2017
• 

  KION

  Jul 2021 - Oct 2021

  Software Test Engineer

  Responsible for Read the entire overview of the test cycle. Write Test Cases Detect and track software defects. Capture screenshot, screen recording, and console log for every bug. Write suitable bug reports.

• 

  Estshara

  Nov 2021 - Nov 2022

  Software Test Engineer
• 

  Mazadat

  Dec 2022 - now

  Software Test Engineer