Xolani Motsei

Experience

• 

  CIDA City Campus

  Jan 2012 - Dec 2012

  Sport Council Chairperson

  Chairperson of The CIDA Sports Council, Administering all sporting codes within the campus.

• 

  CIDA Titans Rugby Club

  Jan 2012 - Dec 2012

  Club Executive Committee Chairperson

  Make decisions that will affect the direction of the club and attending union meetings and contributing to the development of the league & the sport of Rugby

• 

  Cotton On Group

  Nov 2012 - Jan 2013

  Retail Sales Assistant

  Reporting to Store ManagerAssist customers as they walk into and within the storeOffer fashion advice to customersApplying Theft Prevention MethodsPacking stockAssisting clients at Change rooms with various requests

• 

  Product Credit Solutions - Bruma Finance

  Mar 2013 - Sept 2013

  TeleSales Consultant

  Reporting to Sales Team LeaderMaking outbound calls to prospective clientsReceiving inbound calls from prospective and existing clientsSending and Receiving Emails to and from clientsCapturing client data and uploading it into the company's custom systemPre-analysing client documents before submissions

• 

  Product Credit Solutions

  Sept 2013 - Mar 2014

  IT Operations - Desktop Support

  Reporting to IT Operations MangerAttending & Closing tickets logged on Helpdesk system (SysAid)To maintain a high degree of customer service for all support queries and adhere to all service management principlesAdding new Users and Computers on Active DirectoryCreating and managing mailboxes on Microsoft ExchangeCreating New User Accounts on company systemsCloning/Imaging new computersTroubleshooting hardware, software, printers, scanners & network/connectivity issues24/7 Remote Support for over-night systems Show less

• 

  Target Search & Selection

  Apr 2014 - Jul 2014

  IT & Knowledge Management Administrator

  My Duties at this Executive Search Firm are as follows:Excel in Service Offering to Support RecruitersUpdate and maintain I.T.Infrastructure and 3G and Passwords , email addresses for all connectivityQuality Control – I.T. – All aspects of ITDevise and maintain Office systems including data management and filing / storingEnsure all data input and maintenance and management of internal I.T. systems are executed efficiently and timeously Implement and maintain acceptable, smart Social Media/ Twitter presence for individuals as well as Target Search CompanyAssist with Research and data capture onto the company's systems and the on-line maintenance thereofResponsible for collecting, analysing and presenting data in a variety of formats.Assist the PA / Researcher in ensuring process flow of the office environment. Reporting to the Operations Director >> General Manager. This role will also support critical administration functions to ensure accurate documentation Show less

• 

  Product Credit Solutions

  Aug 2014 - Apr 2016

  IT Technician

  Reporting to IT Operations MangerSupporting 400+ Desktop & Laptop Users - Call Centre EnvironmentEconomic Sector: Financial Services1st & 2nd Line Support to Helpdesk queriesAttending & Closing tickets logged on Helpdesk system (SysAid)To maintain a high degree of customer service for all support queries and adhere to all service management principlesVM Ware Virtual Desktop end-user supportAdding new Users and Computers on Active DirectoryCreating and managing mailboxes on Microsoft ExchangeCreating New User Accounts on company systemsCloning/Imaging new computersTroubleshooting hardware, software, printers, scanners & network/connectivity issues24/7 Remote Support for over-night systems Show less

• 

  Product Credit Solutions

  Jun 2016 - Aug 2016

  Desktop Support Team Lead

  Desktop Support Team Lead at Product Credit SolutionsJune 2016 – Present Reporting to IT ExecutiveDirect Reports: 3 Desktop Support Technicians Supporting 400+ Desktop & Laptop Users - Call Centre Environment Economic Sector: Financial Services • Administer team schedules • Manage ticket distribution and completion of the team• Handle escalations within the ticketing system (Sysaid) • 1st & 2nd Line Support to Helpdesk queries • Attending & Closing tickets logged on Helpdesk system (SysAid) • To maintain a high degree of customer service for all support queries and adhere to all service management principles• VM Ware Virtual Desktop end-user support • Adding new Users and Computers on Active Directory • Creating and managing mailboxes on Microsoft Exchange • Creating New User Accounts on company systems • Cloning/Imaging new computers • Troubleshooting hardware, software, printers, scanners & network/connectivity issues • 24/7 Remote Support for over-night systems Show less

• 

  Sophiatown the Mix

  Aug 2016 - Aug 2017

  IT Support & Operations Assistant

  Reporting to Operations MangerSupporting +15 Staff membersEconomic Sector: NPO (SME is a social enterprise link of the Trevor Huddleston CRMemorial Centre)• Manage & maintain IT infrastructure• Update asset register• Contact service providers regarding system issues & changes• Manage, update & modify the company website when instructed• Assist with graphic design artwork• Execute ad-hoc tasks upon request.

• 

  DBS Technology

  Jan 2021 - now

  1st Tier network supportLAN installation & troubleshootingVoIP installation & troubleshootingVPN configuration (OVPN)Firewall administaration (iSheild) 1st & 2nd Tier support for various clientsServer administration (Windows)MS 365 Administration (Azure)Network TroubleshootingPrinter TroubleshootingCCTV Installation & TroubleshootingNetwork InstallationHardware SupportAd-hoc Tasks Onsite Technician at an educational institution.50+ Educators5+ Admin Staff500+ Students1st Tier desktop support to all staff members1st Tier tablet support for Students (Android & iOS)Network TroubleshootingPrinter TroubleshootingCCTV TroubleshootingNetwork InstallationHardware SupportAd-hoc Tasks

  • Junior Network & VoIP Engineer

    Feb 2024 - now

  • IT Technician (Field)

    Dec 2022 - Jan 2024

  • IT Technician

    Jan 2021 - Nov 2022