Fares Al-khamis

Experience

• 

  Saudi Telecom Company

  May 2006 - Jul 2006

  Human Resources

  Training for 3 months

• 

  Saudi Railway Company

  May 2011 - Jul 2011

  Electrical Engineer

  Training for 3 months

• 

  Saudi Railway Company

  Jun 2014 - Jan 2015

  Electrical Engineer

  Co-op Training

• 

  Saudi Railway Company

  Aug 2015 - now

  - Led a multidisciplinary team of controllers, technicians, and support staff, fostering a collaborative environment and ensuring skill development through targeted training programs.- Executed strategic decisions to manage operational issues, scheduling conflicts, and service disruptions, enhancing network reliability and customer satisfaction.- Orchestrated seamless coordination and communication among field staff, maintenance teams, and emergency services, ensuring integrated operations and swift response to incidents.- Administered advanced monitoring systems, optimizing train operations, dispatching, routing, and scheduling through data-driven insights.- Directed emergency protocols and crisis management procedures, prioritizing passenger and staff safety and minimizing service disruptions.- Enforced strict adherence to safety protocols, industry standards, and regulatory requirements, maintaining impeccable compliance records.- Analyzed performance metrics and customer feedback, identifying opportunities for operational improvement and driving initiatives that significantly enhanced service quality.- Managed budget and resource allocation, ensuring cost-effective operations and strategic investment in technology and services. Show less • Leading and supporting L2 Maintenance teams in managing Signaling, Telecom, and Electro-Mechanical operations:  Signaling Team: RBC, IM, Point Machine, Axle Counter, etc. Telecom Team: CCN, LAN, GSM-R, PIS, PAS, CCTV, Master Clock & Maximo. Electro Mechanical team: UPS, Generator, PV systems, SCADA & ACS.• Ensuring the availability of Signaling & Telecom (ERTMS / ETCS 2) systems and conducting RCA analysis.• Reviewing maintenance procedures and verifying L3 contract compliance based on agreed SLAs.• Overseeing the Service Desk team to serve as a Single Point of Contact (SPOC) for customers, employees, and partners.• Developing predictive, preventive, and routine maintenance plans aligning with industry standards.• Monitoring staff performance, identifying training needs, and coordinating internal and external training programs.• Implementing and enforcing safety, health, and environment (HSE) regulations.• Contributing to the development of the organizational structure and policies for the newly established Railway Maintenance Department.• Providing essential support to the project team during testing and commissioning phases. Show less

  • Operation Control Center (North/South) Manager

    Apr 2021 - now

  • Signalling & Telecom Maintenance Supervisor

    Sept 2019 - Mar 2021

  • Senior Signalling & Telecom Maintenance Engineer

    Apr 2018 - Aug 2019

  • Signaling & Telecom Maintenance Engineer

    Aug 2015 - Mar 2018