Akhilesh Singh

Experience

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  Vodafone Idea Limited

  Sept 2020 - Feb 2021

  Sales Specialist

  I held the position of Sales Representative at Vodafone Idea for a dynamic tenure spanning 7 months. During this time, I demonstrated proficiency in fostering client relationships, executing sales strategies, and achieving targets within a fast-paced telecommunications environment.

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  Usha International

  Mar 2021 - Mar 2022

  Customer Service Associate

  During my tenure at USHA International, I contributed to the company's success by serving in the complaint resolution department. In this role, I played a crucial part in addressing customer concerns and resolving issues promptly and effectively. Through proactive problem-solving and empathetic communication, I successfully decreased detractors and enhanced overall customer satisfaction levels.

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  Kiwi.com

  Apr 2022 - now

  Associate

  During my time at Kiwi, I began my journey in the front office, where I excelled in resolving simple issues such as PNR inquiries. As my expertise grew, I transitioned to a higher-level role within the Line of Business (LOB), where my responsibilities expanded to encompass finance management, complaint resolution, and detractor management. In this capacity, I engaged with customers through diverse communication channels, including calls, message boxes, and emails, ensuring prompt and satisfactory resolution of their queries and concerns.Furthermore, I was tasked with establishing and maintaining connections with Business-to-Business (B2B) partners across the globe, collaborating with airlines from Europe, the USA, Mexico, Australia, and beyond. This multifaceted role required me to communicate with individuals of various nationalities, including German, Polish, Spanish, and more, demonstrating adaptability and effective. Show less

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  WNS

  Apr 2022 - now

  Associate