Karla Aquino

Experience

• 

  Access Systems, S.A. de C.V.

  May 2014 - Jul 2014

  Becario

  Desarrollo de Manuales para certificacion ISO

• 

  Schlumberger

  May 2015 - Jul 2016

  Trainee

  Desarrollo de Proyectos en SharePoint para MCA Auditoria a Provedores Externos

• 

  FCA Fiat Chrysler Automobiles

  Jul 2016 - Dec 2016

  Intern ICT

  Custom, Logistic adn WCM - Documentation and qualty assurance

• 

  Dell Services

  Mar 2017 - Oct 2017

  Client Tech Supt Associate

  Client Tech Supt Associate

• 

  FIAT CHRYSLER AUTOMOBILES

  Oct 2017 - Oct 2018

  Sr Analyst

  IBM mainframe developer

• 

  SAP

  Oct 2018 - now

  The Customer Engagement Support Specialist actively contributes to Customer Value Journey (CVJ). Delivers scalable and simplified services to customers and customer-facing roles by proactively monitoring customer health, performing lifecycle management, and supporting and driving global strategic initiatives.Specialists build the bridge between front and/or the customer to the center and other units within SAP, closing gaps in knowledge, acting as experts, partners, and coaches.Specialists contribute to the delivery of the internal and external service portfolio. Show less

  • Customer Engagement Support Advisor

    Apr 2023 - now

  • Enterprise Support Advisor

    Oct 2018 - Apr 2023