Bea Brown

Experience

• 

  Bradesco Seguros

  Mar 2008 - Mar 2010

  Internship

  Bradesco is one of the Largest Insurance Company in Brazil.o Support the Bradesco Group in serving both internal and external clients to diagnose financial needso Follow up with clients regarding their satisfaction of purchased products and potential new purchaseso Responsible for the Supplies department, ordering the office´s supplies and the products to be sold, keeping the balance of products in storage always positiveo Served as a liaison between the sales organization and business to discuss financial successes and failureso Responsible for distributing the daily results reports. Show less

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  Labor cambio

  Nov 2012 - Jul 2014

  Finance Manager

  Financial Services Company spread across Northeastern Brazil assisting in Foreign Exchange and Cross Country money transferso Drive sales relationships with existing clients by creating competitive rates for the sale of foreign currencyo Tracked the Progress of the Local sales teamo Managed clients from different countries and served as a point of contact for Spanish and English assistanceo Tracked billing activity for clients of various sizeso Worked with vendors such as Western Union to process invoices for international clients Show less

• 

  AmeriGas Propane

  Sept 2014 - Dec 2014

  National Accounts

  Coming from Brazil, this was my first job in the United States. o Support national new accounts services implementationo Map customer locations and projections for future businesso Process and quantify incumbent invoices

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  Braskem America

  Dec 2014 - Aug 2021

  - Created and drove strategy for Office365 adoption across company, providing physical and online trainings to 1100 users in 3 different countries, as well as 7 industral plants in the US;- Led and trained migrations from on premises processes to Microsoft Teams and power platforms- Implemented new Mobile Service Carrier to all Braskem America, reducing mobile services costs 48% a year ( About $200,000 in savings each year);- Led IT infrastructure projects across Americas, such as implementation of 10 Video Conference rooms to increase VC Quality and recude travel costs ( $500,000 project);- Managed design sprints sessions to collect feedback from employees to improve the IT service desk tool ( Service Now);- Responsible for IT communications, Leading initiatives to better communicate IT projects and processes to the business. Show less Braskem is one of the world’s leading plastics and chemical companies with 40 industrial plants in Brazil, the United States, Germany and Mexico.- Liason between IT and the Business for escalations and Problem solving;- Create IT global process improvement initiatives, such as, Help desk escalations and Vendor's SLA monitoring;- Part of the Global committee responsible for the RFP to choose Braskem's new IT vendor ( 10 year contract);- Manage the internal customer satisfaction and develop all necessary action plans to drive continuous process improvement throughout the IT organization, such as increasing the Satisfaction survey response from 8% to 30%;- Manage and support Braskem America Local Field Service Technicians to guarantee good service to the business. Show less

  • Project Management & Implementation; IT Communications

    Jun 2018 - Aug 2021

  • Sales Support Coordinator

    Dec 2017 - Jun 2018

  • Service Delivery Project Manager

    Dec 2014 - Dec 2017
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  Saint-Gobain North America

  Aug 2021 - now

  • Project Manager - Human Resources

    Feb 2022 - now

  • Project Manager - Strategic Enablement

    Aug 2021 - Feb 2022