Ameena Phelps

Experience

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  Sauti Yetu Center for African Women, Inc

  May 2010 - Aug 2015

  Human Resources Manager

  ● Resolved 95% of employee relations cases through mediation, minimizing formal grievances.● Streamlined new hire paperwork processing, enabling 50% faster benefit enrollment.● Revamped new hire orientation to focus on culture and vision, achieving 92% satisfaction scores.● Communicated policy changes to entire workforce with 99% attestation to understanding.● Instituted unemployment and disability claim protocols reducing processing time from 21 days to 5 days.

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  HR Solutions

  Jan 2016 - Nov 2018

  Human Resources Consultant

  ● Partnered with executives of various non-profits and small businesses to develop hiring processes improving offer acceptance rates by 20%.● Increase HR capacity and capability in preparation for growth and change.● Provided proactive employee relations coaching to managers driving 95% issue resolution before escalation.● Hosted lunch-and-learn knowledge-sharing events on topics like harassment prevention and diversity.

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  Entercom

  Feb 2018 - Jan 2021

  Human Resources Director

  ● Coached managers to reduce 90% of employee relations issues before escalation, improving retention by 10%.● Communicated policy changes to the entire workforce ensuring 100% compliance with updated regulations.● Resolved all audit exceptions through enhanced validation, maintaining an excellent compliance record.● Instituted quality control checks, improving financial report accuracy.● Partnered with the Regional Controller to develop a budget aligned with organizational goals, forecasting within 5% of actuals. Show less

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  MindRight Money Management®

  Jan 2020 - now

  Human Resources Project Manager

  ● Assess employee survey results and performance reviews to identify areas for improvement in human capital management.● Gather and analyze benchmark data on job markets, compensation, and benefits to inform strategic decision making.● Map salary ranges for open positions to ensure competitive and equitable compensation.● Calculate and report HR metrics such as retention, turnover, and internal mobility to identify trends and opportunities.● Provide data driven insights on recruiting performance, including time to fill and hiring costs, to optimize talent acquisition strategies.● Collaborate with hiring managers to design effective hiring an training plans that align with organizational goals.● Forecast department level costs and contribute to budgeting processes to enable financial planning and control. Show less