Fahim Habib

Experience

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  DigiAdzo

  Mar 2021 - May 2021

  Digital Marketing & Branding Intern

  > Hands-on Experience in Managing Display and Search Ads at variable Budgets> Social Media Management, On-Page SEO, Graphic Designing, Website Development and Management, Client Management, etc.

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  Uber

  Jul 2021 - Jul 2022

  Risk Investigator - Service Quality, Risk & Compliance Specialist I - Global Fraud

  > KYC / Risk Assessment - Examine documents for the following four factors: relevance, responsiveness, privilege, and confidentiality> Data Management - Summarise, tab, highlight, chart, and collect certain documents or information gleaned from the documents> Reporting - Provide accurate, valid, and complete information by using the right methods/tools.> Pressure Handling - working in a challenging and Performance based environment.> Service Delivery - Identify and assess customers' needs to achieve satisfaction.> Relationship Management - Building sustainable relationships of trust through open and interactive communication. > KPI - Achievement of Targets on a monthly basis & Daily Basis > SQL - Hands On Experience on SQL Query Running for Data Extraction for Comparison, Data Validation, Cross Verification Show less

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  Revolut

  Sept 2022 - Apr 2024

  Payments Specialist

  > Payment Investigation - Investigating and resolving bank transfer inquiries from our customers (in-app chat) and Revolut internal teams > Banking communication and deep Investigation- Communicating closely with banking partners via SWIFT, emails and phone to resolve bank transfer errors in a timely manner Understanding of SWIFT payment formatting MT910, MT900, MT103, MT202 and MT202cov > Payment Processing -Helping the team proactively identify payment processing issues - SWIFT, SEPA, ACH, Faster Payment > KPI - Achievement of Targets and KPI on daily and monthly basis without any decline in high quality results > Fraud and Compliance – identifying fraud and compliance payments patterns and minimizing the same via collaborating with other teams. > High ticket size – Experience and expertise of handling high ticket sizes with upto 2-3 million USD > Client handling – Handling high net worth and multiple clients, having one to one interaction and solving all banking queries > Tools – Experience working with Jira, Confluence, Trello, Slack, Excel> Experience of handling upto 40-50 direct Chats with users/clients> Achieving very high ratings from higher authorities due to very high quality of performance and over achieving KPI Show less