Caterina Cocchiglia

Experience

• 

  Met Sogeda

  Jan 2000 - Jan 2002

  Payroll Consultant
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  SAP

  Jan 2002 - Jan 2006

  SAP PY Consultant
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  Shell

  May 2006 - Oct 2011

  • Ensure SLA’s are achieved and client expectations are met (or exceeded).• To build services relationships with customers & partner organisations• To ensure that systems, processes and methodologies as specified are followed to sure effective monitoring, control and support of service delivery.• Team (and virtual team) management  Addressed people issues and regularly updated the business continuity plan. Involved in HRSP coordination and change/incident/problem management (monitoring tickets and incidents — aging, severity and asset assessment). Chaired biweekly team meetings and also attended biweekly team leader and weekly enhancement progress meetings. Conducted individual sessions with each team member and performed SLA reviews. Prepared monthly KPI reports for the line manager. Expat: Audit - Annual Income Statement Extract File (2010)Nigeria Payroll Upgrade Feasibility Study (2010)Canada Payroll Stabilization Project (2009-2010)SPNG Project : upgrade from 4.6C to ECC 6.0 (2009)Italy Payroll Support (2006-2009)

  • DeliveryTeam Lead - GFIT BAM SAP Regional Application Support - Europe/Africa

    Jun 2010 - Oct 2011

  • Regional Europe and Africa Payroll & Time Team Lead

    Apr 2006 - Oct 2011

  • Senior SAP Consultant

    May 2006 - Mar 2010
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  NorthgateArinso Italy

  May 2006 - Oct 2011

  Team Lead/Senior SAP HR Consultant

   Responsible for full cycle payroll implementation, including go-live and post go-live support. Prepared business blueprint (ASAP method) and application blueprint. Served as trainer at SAP Educational (Italy Payroll).

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  Exprivia

  Dec 2013 - May 2015

  Providing business leadership and management as well as fully responsible for daily task management. Accountable for ensuring that 160.000 payslips/month are being delivered. Motivating staff while monitoring performance in line with company targets and standards. Identifying performance/quality gaps while generating accurate reports, for senior managers, on team performance. Planning daily workload for staff and coordinating daily work allocation. Motivating team to achieve high standards and KPI targets. Handling new client enquiries while being on the forefront for all business related requirements. Resolving problems and issues while focusing on targets and achievements. Chairing weekly team meetings. Show less

  • Head of Quality Enhancement c/o Customer Poste Italiane

    Dec 2014 - May 2015

  • Success Factors Compensation Certified Associate

    Oct 2014 - May 2015

  • Sap Delivery Manager HR Solution c/o Customer Poste Italiane

    Nov 2011 - May 2015

  • Project Manager c/o Customer Ferrero France

    Dec 2013 - Mar 2014
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  Oracle

  May 2015 - Sept 2020

  Helping Customers starting a Journey to HR Excellence As a Presales I do act as a Senior Advisor to drive HR Digital Transformation within our customers organization.

  • Customer Success Executive

    Dec 2018 - Sept 2020

  • HCM Senior Customer Success Manager

    Nov 2017 - Dec 2018

  • HCM Senior Solution Consultant

    May 2015 - Nov 2017
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  SAP

  May 2021 - May 2023

  Client Delivery Manager | Enterprise Cloud Services
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  Accenture Italia

  May 2023 - now

  Paving the Way for a Seamless Journey to Cloud

  • Business Architecture Senior Manager

    May 2023 - now

  • Business Architecture Senior Manager

    May 2023 - now