Aman Kumar Sharma

Experience

• 

  Oracle

  Aug 2014 - Nov 2016

  Order Management Analyst

  Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.Reviewed order terms and conditions with customers to comply with company policy.Order management is a part of Order to cash (O2C) process where the customer orders for Software licenses & support is booked in Oracle R12 Application. Once the Order is booked, invoice gets generated.Identify any breach points on the Contract that is not aligned with the North America policies.Engage with the Stake Holders for the correct documentation to avoid Legal Risks.Engage the stake Holders for the INF Form for the Country specific Compliance.Assist multiple Line of Business for Latin, EMEA and NAMER region countries and work extensively with Oracle Sales Managers and Deal management teams.Act as a liaison between Sales, Legal, Deal Management teams.Involved in directly invoicing the customers for special scenarios such as overdrawing of learning credit transactions.Work hand in hand with sales and operations team in achieving monthly targets. Receiving the customer requirements from sales and advising them to submit all the required documents for bookingBooking of License First Year Support orders with checking compliance for countries.Handle pricing, creation of Cross Border transactions and raising service request for the risk of deposit adjustment in co-ordination with Oracle University Finance and Accounts Receivables team..Identify Contract Management issues and propose solutions for approval.Preparing the KPI-Key Process Indicator for the Team to analyse the Performance of IndividualsConducting audits for peers and consolidating Audit results. Analysing & Reporting the same to the management and make sure the orders are error free. Show less

• 

  Iron Mountain

  Nov 2016 - Feb 2023

  The process includes analyzing and identifying the key financial drivers and reporting the same to senior management to assist in business decisions.Summarize the data from sources to avoid any compliance and accounting related risk issues.Providing actual results, variance analysis and ad hoc reporting on a Weekly and Monthly basis which helps in mitigating the risk of revenue.Prepare the Monthly Sleeper Reports of dormant accounts which helps in tracking and avoiding the risk of revenue latency.Support the Global FP&A team with the data set required for the forecast and budgeting by preparing Trend for the Week and Month.Collate and monitor data from different source countries and prepare reports on current storage capacity of the company to mitigate the risk of data loss.Collect and collate data to view the current Inventory Analysis of the company and processes.Facilitate alignment of the data from Business Objects and enhance the risk measurement metrics and reporting.Budgeting and Forecasting: Maintain the business model by managing the Budgeted and the Forecasted figures by anticipating and assessing the risk of reconciling of data. Show less This process is an intermediary between Sales, Contracts Administration and Billing Team. Key deliverable is to process transactions and setting the customer Account orders with accuracy which in turn recognizes the revenue.Study the Customer Contract and check for discrepancies in regard to the organizational Code of Conduct and mitigate any Legal Risk.Take ownership and work pro-actively to solve sales support related issues and highlight any breach of Contractual obligation of Customer.Supporting the Invoicing of Federal Accounts and identifying any disparity on financial transactions.Analyzing the Renewal Contracts and engaging with Sales for the Regulation of Legal requirements of the Customer.Acted as a Point of Contact for the key stake holders for Contractual Requirements where I was actively involved in addressing queries related Contract RFI.Work with SME (Subject Matter Expert) to provide resolutions to process related issue to the team or stake holders.Setting up of Customer Account and feeding all the Customer related information in system.Ensured Compliance in learning and development, training and engagements for the team members for the NA Customer Team. Show less

  • Senior Financial Analyst

    Sept 2019 - Feb 2023

  • Senior Associate

    Nov 2016 - Sept 2019
• 

  Tata Consultancy Services

  Feb 2023 - now

  Business Process Analyst