Alena Janák Lišková

Experience

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  Electronic-star a.s.

  Sept 2017 - Jun 2018

  Customer Support Specialist

  - Customer support- Willing and flexible response to questions and demands of our standing and potential customers- As the initial contact to provide customer information via phone and email- Help customers in online shopping- Inform customers about product portfolios and technical specifications- Solving reclamations and related administrations- Sales by phone

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  Dell Technologies

  Jul 2018 - Oct 2019

  Customer care specialist - UK and Ireland

  • Investigation and solving of pre-delivery and post-delivery issues and act on behalf of the customer with other Dell departments to ensure proper solution of the problem• E-mail and phone communication support to provide excellent service to the customers• Support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction• Solving situations when orders do not meet the customers' expectations to ensure positive customer experience• Usage of own initiative and improvements of business processes for unusual or problematic situations to ensure the best experience with Dell• Daily experience in dynamic environment with various departments of multinational teams Show less

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  ING Hubs Slovakia

  Nov 2019 - now

  Project management related to knowledge & learning activitiesDesign & delivery of specific business learning programs/projectsCreation of e-learningsCoordination & Support of training needs for respective business areaSupport of People leads for individual development plansSupport activities for talent managementTraining budget ownership, reviews & maintenancePromotion & maintenance of staff development engagementSupport & contribution to ING local & global Learning and development strategyCreation & maintenance of all employee's curriculumDevelopment programs creation & supportCareer coachingCreation of knowledge assessment & knowledge matrix for assigned business areasData collection & analysisDesign of peer to peer quality control processDevelopment of career paths Show less Coordination & Support of training needs for respective business areaSupport of People leads for individual development plansSupport for talent reviewsTraining budget ownership, reviews & maintenanceSupport & contribution to ING Hubs Learning and development strategyDevelopment programs supportCareer coachingCreation of knowledge assessment & knowledge matrix for assigned business areasDesign of peer to peer quality control initiativeDevelopment of career paths Show less central point of contacts for large corporate companies.managing client requests, investigations and changes in their banking services at ING.build a personal network within a big company as ING bank with Client teams across the world.managing all the ins and outs of operational finance, client payments flows, cash management and treasury business.responsibility for training of new colleaguesproviding process expertise to colleagues & clientssteering the team of account managers & juniors Show less

  • Knowledge Manager

    Sept 2023 - now

  • Junior Knowledge Manager

    Jan 2023 - Aug 2023

  • Account Manager at Pan European Service Desk

    Jun 2022 - Dec 2022

  • Associate Account Manager at Pan European Service Desk

    Nov 2019 - May 2022