Loïc MOOTOOSAMY

Experience

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  Magnus

  Oct 2006 - Apr 2007

  Technicien support

  Support technique L1/L2 des logiciels de comptabilité, de paie, de gestion et d’organisation des élections utilisés par les collectivités territoriales.

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  Sopra Steria

  Feb 2008 - Mar 2008

  Technicien support

  Ouverture des incidents liés au parc informatique d’ATR ; support sur les logiciels de bureautique (Office/ Outlook/ IE). Prise de contrôle à distance via Systems Management Server, gestion des comptes via Microsoft Management Console.

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  T-Systems

  Mar 2008 - May 2011

  Level 1.5 support of Airbus softwares delivered to their customers (Airlines, MRO, Leasing...). The scope included amongst other softwares: realtime communication, technical documentation management or even performance computation applications, as well as support of the AirbusWorld.com web portal.- Creation, resolution or dispatch of customers requests within Siebel CRM.- Management of online services access rights.- Link between all the actors at stake (contracts department / business specialist / level 2 support teams / customers)Job performed in 3*8 shifts Show less

  • Support Tech

    Dec 2008 - May 2011

  • User Admin

    Mar 2008 - Nov 2008
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  INFOTEL

  Nov 2014 - May 2019

  Product owner of Infotel "Orlando© Suite for Techpubs": a modular suite that supports the whole technical documentation workflow from edition and revision to distribution and consultation on both desktop and mobile platforms. In that frame I'm in charge of:- Defining the features of the application based on end-users will and wishes.- Prioritizing the development of above features.- Accepting or rejecting sprint (software development) results.- Keeping end-users apprised of the current status and getting their feedback. Show less Level 2 support of the ADOC Web F. Ops (Airbus) software: a web based XML content management tool dedicated to Flight Ops manuals customisation by Airlines.- Customer requests resolution- Maintenance of the Unix environment hosting the software- Transfer of incident analysis to the development team- Test and Acceptance of each new version of the software before its setup on production environment- Training of new customers within the Airlines facilities (19 trainings given abroad) Show less

  • TechPubs Solutions Consultant / Orlando Product Owner

    Apr 2016 - May 2019

  • Support Engineer

    May 2011 - Apr 2016

  • Business Product Leader

    Nov 2014 - Dec 2015
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  NAVBLUE, an Airbus Company

  Jun 2019 - now

  Documentation Project Manager