Sakshi Chaudhary

Experience

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  IBM

  Aug 2010 - Feb 2012

  Sr. Capacity Planning Analyst

  -Responsible for end to end Capacity Planning of 500 agents and Scheduling of around 420 agents around 2 locations.-Preparing Long term and Short term forecast and analysing trends to track leakages in system.-Ensure efficient use of resources available in terms of Human Manpower and Infrastructure.-Coordinate with workforce analyst and other departments across sites to identify opportunities for service improvement and cost efficiencies. -I also visited IBM Pune to streamline capacity and maintain a better communication with the remotely handled process by taking an initiative to setup a governance structure with delivery for open communication by setting periodic reviews to bridge the gap for a better flow of data and planning. Show less

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  UnitedHealth Group

  Mar 2012 - now

  Associate Project Manager

  Certified Project Management Professional (PMP) with over 5 years of experience in Project Management & different towers of Work Force Management, currently working with UnitedHealth Group as Associate Project Manager.Result focused, customer service oriented, well-organized individual with proven results in project management, process design and improvement, team leadership and client support. Strong mentoring skills, capable of leading and motivating individuals to maximize productivity while fostering cohesive teams in a virtual environment. Exceptional communicator focused on building strong relationships with peers and clients.Liaising between business and technical areas to achieve on-time, on-budget and on-spec project completions.Merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverable.Over 3 years of experience as a Site Leader representing centralized team, maintaining relations with Clients, Customers & various towers within organization such as human Capital, Finance, Procurement from business perspective.Core Competencies Include• Project Life Cycle Management, Cross-Functional Team Leadership, Issues & Risk / Change Management, Partner & Vendor Management, Quality Assurance, Strategic Business Planning. Show less