Heather Weikel

Experience

• 

  Vanguard

  Nov 1998 - Dec 2008

  - Responsible for a book of business consisting of mid-size company retirement plans in all aspects of the relationship. - Maintained and analyzed financial and administrative data pertaining to the client’s needs. - Identified value-added services by reviewing participant statistics and behaviors. - Created and conducted client presentations on location. - Maintained legal documentation and assisted with revisions when necessary. - Kept client apprised of Vanguard service offerings and changes.- Educated clients on new or changing government regulations as it pertained to their plan. - Quarterbacked implementation of services, mergers, plan changes, etc.- Responsible for obtaining inter-departmental resources as needed for client consultation. Show less - Worked with the Executive Principal of Retirement Plan Services in the Arizona division to:Assess hiring needs, staff changes, position assessments, conduct FTE alignments, review job posting or annual review requirements.- Created departmental Town Hall presentations (content and design).- Scheduled departmental training, act as inter-department liaison and change agent for new initiatives- Reviewed client report cards and dashboards.- Reviewed strategic departmental plans.- Maintained important client and department files- Consulted on problem resolution for multi-department challenges to ensure team-oriented and fiscally responsible solutions. - Act with utmost ethical and confidentiality pertaining to client, human resource, and employee matters. Show less - Supervised team of 10 processing and problem resolution associates for Institutional Record Keeping clients.- Provided training, guidance, hiring needs, streamlined process improvement, presented client and participant solutions to Administrators.- Discussed and implemented process improvement with clients and with participant services. - Assured 99% processing accuracy and timeliness.- Chosen to mentor peers, new hires in administration and operations. - Called on to consult on situations outside the knowledge range of upper management or untenured peers. - Assessed and revised department-wide procedures and timelines.- SME in workflows, client work-arounds, contribution processing, IRS or DOL requirements for financial deadlines, loan documentation and processing, investment changes, match contribution processing, foreign alien documenation/W-9 forms, contribution types (pre-tax, after-tax, tiered matches etc.). Show less - Provided administrative and client support to Mid-Large Clients including payroll deferral and match calculations, participant data used for educational and plan design opportunities.- Consulted on plan design updates as regulations changed, such as safe harbor provisions, loan and withdrawal provisions, maximizing matching and or profit sharing contributions, etc. - Assisted with annual Non-Discrimination (ADP/ACP) testing, cross-testing and Top-Hat Testing.- Worked with various internal teams on onboarding new divisions, merger and acquisitions to integrate new and acquired employees into the plan with conversion implementation teams, legal consultants, as well as external providers such as payroll providers. - Partnered with clients to update Summary Plan Descriptions, SAS 70, Plan Highlights and Participant Educational Materials.- Supported DOL and IRS Audits as they occurred to provide accurate and timely documentation. - Provided Investment Performance data quarterly, as well as related calculations as needed.- Ran and Audited Monthly Participant Statements.- Consulted on online platforms for client use and submissions as well as participant accessed websites.- Acted as daily point of contact as well as attended meetings with HR Contacts, CFOs, Payroll Contact and board members.- Presented new services and explained how those services would impact their plan and participants to help the client make informed decisions regarding implementation; I.e. loan calculations service, online withdrawal features, deferral calculations and projections, rebalancing services, etc. Show less

  • Recordkeeping Manager

    Jan 2007 - Dec 2008

  • Client Relationship Manager

    Jan 2005 - Jan 2007

  • Chief of Staff

    Jan 2003 - Jan 2005

  • Recordkeeping Supervisor

    Jan 2001 - Jan 2003

  • Retirement Plan Administrator

    Nov 1998 - Dec 2002
• 

  CIP Group

  Sept 2022 - now

  Benefits Administrator

  At CIP I am a Benefits Administrator for the Health Reimbursement Arrangement, Medical Flexible Spending, Dependent Care and Health Savings Account team. I maintain client's plan documents, set up the plans in our system, and handle the Claim Adjudication process.