Experience

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  [pec] parwan telecom technologies pvt ltd.

  Dec 2004 - Apr 2007

  Technical manager

  Technical Manager – Design & Development Process and Solution delivery for any Business requirement need for IVRS, Call Centre Solution, Prepaid Card Solution and support/online systems for overseas clients. Co-ordinate with core technical team in New Jersey, USA for Business requirement discussions and breaking it up into IT deliverables and solution implementation. Project lead for all customized and surround applications/projects rolled out including conceptualization of Host-based Call Centre Suite (worked at Head Office in New Jersey, USA). Database design/fine-tuning and back end scripting for process automation. Responsible for implementation and performance of mission critical applications and customer touch point tools like IVR, SMS, Speech Recognition and payments. Business meets with business uses across Govt. departments (Railways, Electricity and Water Boards, Mother Dairy), Call Centres and SMEs.  Lead IT consultant for any new business requirement and process needs for Indian and Overseas (US, Africa, Middle-East, Europe) clients. Develop and implement exception handlers for critical process and tools. Validate Product documents for feasibility and implementation techniques. Guide development team on all aspects of system design and implementation on various FE and BE platforms. Show less

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  Reliance communications

  May 2007 - Mar 2011

  Astt. general manager

  Lead Wireless Engagement (Prepaid) team for end-to-end delivery (SDLC) of Business requirement needs for Prepaid Wireless Domain (both GSM & CDMA) catering to requirements of 26 RCOM circles as part of IT Solution Engagement Team – Wireless Business, IT- Engineering (Telecom BSS).Key Role – Lead a team of Business Analysts towards end-to-end delivery of solutions - in areas of requirement gathering, Analysis, discussions with Architecture and Development teams for converting Business requirements into IT deliverables - Development, Testing and Implementation. Single point of contact (SPOC) for any Business Requirement (New Products / Change requirements), Analysis and Delivery needs for Prepaid Wireless Domain across all Business streams (majorly focused on CS, Commercial & Product teams) for 26 RCOM circles in Telecom BSS domain. Interface with Business Ops (BSS Ops) team for undertaking Business requirement needs. Business consultation (Pre-Sales) and Product initiatives, also prior to raising Business Requirement Specification document (BRS). Creating Change Requirement document (CR) based on feasibility discussions with Architecture and Development teams for breaking requirement into IT deliverables. Was involved in preparing Solution Architecture document (SRS) / Interface document. Guide Business and Product teams, and providing support for new Product initiatives. Weekly Business review meetings along with Business to assess progress on IT Deliverables. Weekly IT Review meetings along with Architecture and Development teams to discuss complex requirements (multi-system impacted) and new Product initiatives. Guide Operations / OSS teams, Testing and UAT teams to carry out activities in areas of Operational, testing & UAT phases of SDLC. Show less

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  Ernst & young

  Mar 2011 - now

  Director advisory services

  Leading IT advisory and Cybersecurity engagements at various Telecom, Media and Technology clients in India and Middle-EastKey Role – Responsible for AIM (Africa India and Middle East) Telecom Cybersecurity P&L, Development of tools for security process automation and vulnerability management, Identification of new opportunities and leading multiple teams of Sr. Managers, Managers, Sr. Consultants and Consultants to execute Telecom, Media and Technology security engagements like Network Security Audit, Business Continuity Management Review, Privacy Management Advisory and Audit, Security Governance Framework etc. Worked on various IT advisory and security project with clients in diversified domains like Media & Entertainment, Services and Technology along-with key focus on Telecom clients Ideation of solution and preparation of proposals to meet client requirements Client presentations for proposals and active involvement in technical and commercial negotiations with client’s respective teams Have built long lasting client relationships with key stake holders at client side (including CXOs) End-to-end responsibility of delivery of projects and collection of the payments from the client  Effective participation in closure of legal contracts for bi-party and tri-party engagements Support to global teams for technical solutions and management of the local engagements Show less

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  Ibm

  Jul 2022 - now

  Associate partner, ibm security services - india, south asia