Andrew Mok

Experience

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  JOS TECHNOLOGY

  Jul 1993 - Jul 1997

  Senior Technician, Enterprise

  Install, setup, configure, administer the Nortel Meridian M1 PABX system and Voice Mail on different customer (e.g. MTRC, Hong Kong Police, Merrill Lynch, UBS, JW Marriott Hotel and so on) Perform the upgrading the old version software and troubleshooting the fault

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  Hutchison Telecoms

  Jul 1997 - Jul 1998

  Project Officer, Transmission Project Team

  Install the T1/E1 Optical multiplex (ADC soneplex, Alcatel) and Adtran HDSL MuxHandle the fault troubleshoot of OpticalMux and on-site project installationConfigure NMS network management system (Cisco 2500 router) to monitor all equipment in Hub sites.

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  Nortel Networks

  Sept 1998 - Apr 2009

  New Enterprise voice, data and application product launch support (e.g. IP PBX CS1K, BCM, Open source SIP Proxy Server SCS500 ,Microsoft OCS2007, Unified communication (UC)product, Secure Router(RS) WAN & LAN product)Perform the activities of the pre-sales product presentation, product introduction and product training for Channel and PartnersAssist Sales Team to response RFP’s & design IP PBX product solution for customers Setup product demonstration unit to meet customer demo requirement Show less Install, deploy, integration NGN CS2Kc Carrier Class-4 & Class-5 soft-switch VoIP network for global & major Telco customer(e.g. Verizon, China CTC, China CUTC, HKBN, PCCW, Hutchison telecom, Korea Dacom & Taiwan ChungHwa Telecom)Assist sales team to setup and perform Proof of Concept (PoC) of NGN solution for Telco customerPerform NGN Carrier VoIP network maintenance/network & system upgradeInstall, deploy, integration Broadband STP SS7 gateway for customerInstall, deploy, integration SDM Billing System with Nortel GSP Switch for customerInstall, deploy, integration network L2/L3 Router, VPN, firewall/NAT, QoS product on Major customer(e.g. HSBC, HKBN, Hong Kong Stock Exchange)Install, deploy, integration Passport ATM and FrameRelay WAN network product on Major customer (e.g. HSBC, Verizon & PCCW)Install, deploy, integration Meridian M1, CS1K VoIP SIP-T/H.323 IP PBX system, Voice Mail system, Call Recording system on Global & Major customer (e.g. HSBC GP & IPT project, Macau Venetian Hotel, Hong Kong Police, etc.)Work with Global support and engineering to troubleshooting technical issues Show less

  • Sales Engineer & Marketing Support – Enterprise Hong Kong & Macau

    Mar 2007 - Apr 2009

  • Senior System Engineer, Global Operations

    Dec 2001 - Feb 2007

  • Technical Support Voice Engineer, Enterprise HK, PRC, Taiwan & Korea

    Sept 1998 - Nov 2001
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  Sonus

  Sept 2009 - Dec 2015

  Growth business in Key Carrier AccountRecruit & manage new strategic partner to extend the footprint in Carrier/Enterprise UC Market Achieved Sales target over 134% in FY14Pre-sales professional in the region to provide technical consultation to existing Service Provider customers & Channels as well as new prospectsKey responsibilities are accurate response to technical inquiries, solution design, partner sourcing, executing lab trials as well as proof of concepts

  • Sales Account Manager – Hong Kong & Taiwan & Macau

    Jul 2014 - Dec 2015

  • Principal Systems Engineer – Hong Kong & Taiwan & Macau

    Sept 2009 - Jun 2014
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  AudioCodes

  Jan 2016 - Jun 2023

  Demonstrated the features and capabilities of Microsoft MTR products to customers.Collaborated with Sales Team to drive global customer with transformation from legacy voice platform to Microsoft Teams solution. My primary role will be focusing on architecture, planning & design and enablement. Build best practices for CCaaS and UCaaS Solution Demos with customers and Partners Perform the activities of the pre-sales product presentation, product introduction for Channel and PartnersKey responsibilities are accurate response to technical inquiries, solution design, partner sourcing, executing lab trials as well as proof of concepts.Setup product demonstration unit to meet customer demo requirement

  • Sales Engineer - UK

    Jul 2022 - Jun 2023

  • Sales Engineer – Hong Kong & Macau

    Jan 2016 - Jun 2022