Samrat Ghosh

Experience

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  Wipro

  Jul 2023 - Oct 2023

  Process Associate

  🔹 Professionally manage incoming calls and emails with accuracy and a customer-centric approach.🔹 Precisely log incidents and adhere to standard procedures to document all call details.🔹 Utilize training knowledge to investigate, escalate, and resolve consumer inquiries and complaints.🔹 Follow rules and procedures meticulously to effectively resolve queries.🔹 Prioritize confidentiality and security of company and customer information.

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  AML RightSource

  Nov 2023 - now

  Associate Analyst 1

  🔹 Leveraging expertise in transaction monitoring, PEP screening, and sanction screening to safeguard against financial crimes.🔹 Proven track record of effectively identifying and investigating suspicious activities to ensure compliance with regulatory standards.🔹 Committed to continuous learning and staying updated with the latest trends and developments in financial crime prevention.🔹 Passionate about utilizing analytical skills to mitigate risks and protect organizations from financial fraud. Show less