Jamie Allman

Experience

• 

  Mitsubishi Motors in the UK

  Mar 2007 - May 2012

  Aftersales

  parts ordering & stockdealership relationscustomer bookingspricing workshop coordinationefficiency

• 

  Brightside Insurance

  May 2012 - May 2013

  Customer Service Representative

  Account managementUnderwriting relationships Fraud investigation Inbound call handling Correspondence

• 

  Westbourne Morors

  May 2013 - Oct 2013

  Workshop Manager

  Overall workshop managementEfficiency’s Target drivenFleet of hire carsCustomer relationship management Recovery companies relationship managementBuilding maintenanceHGV management Stock management

• 

  Brightside Insurance

  Oct 2013 - Aug 2015

  Technical Expert

  CoachingQARoot Cause AnalysisContinuous improvementComplaint handlingDatabase buildingBusiness presentations

• 

  Motability Operations Ltd

  Aug 2015 - now

  FPRLive ChatCorrespondenceProblem solvingRelationship management High performance expectations Target driven

  • Training and Communication content design team manager

    Sept 2023 - now

  • Systems Training and Communcation team manager

    Apr 2022 - now

  • Training and Communication Specialist (core tech)

    Jan 2021 - Apr 2022

  • Communication & Training spcialist (secondment)

    Oct 2019 - Jan 2021

  • Contact centre advisor

    Aug 2015 - Oct 2019