Michael Tacsay

Experience

• 

  Smart Communications, Inc.

  Jun 2008 - Nov 2008

  Human Resources Assistant

   Assigned at Recruitment Shared Services as Technical-Recruitment Assistant. Handled Software Developer Trainees, System Administrator, Jr. Data Network Engineer, Business Process Analyst, and Oracle Database Administrator requirements. End-to-end Recruitment Process: Sourcing, Callouts, Interviewed candidates for HR screening, Endorsement for technical exams, Coordinated with Line Supervisors and Line Managers for Technical Interviews, Administered standardized test for Work Preferences measure. Facilitated pre-employment requirements like an endorsement for medical exams and background investigation, etc. Organized requirements for insurances, bank forms, and government-mandated benefits. Prepared summary sheet of new hires. 201 filing. Weekly Report for the line manager and for the HRIS manager. Facilitated campus-based Job Fairs and made Job Fair Metrics Reports. Handled IT Consultant Vacancies: Coordinated with different vendors for IT Consultant Vacancies. Resume Screening of IT Consultants. Endorsement/Schedule of Interviews. Billing Rate Negotiations. Maintenance of Database. Preparation of Reports. Preparation of IDs. Processing of Billing. Compilation of Contracts, etc.Handled the HiRes Program of SMART. Coordinated with different schools/universities to get their graduate listing for sourcing purposes Show less

• 

  TELUS International Philippines

  Mar 2009 - Feb 2019

   Work in Shift to provide 24x7 support Perform Batch Monitoring services using CA Workload / ESP / OMALL - IBM Tivoli Output Manager - View Reports using z/os platforms Attend calls and provide support, Incident Management using BMC Remedy for Ticketing, Escalate deviations from batch schedule First Level ABEND/Alert Fix, Posting the Job dependencies, Ad-hoc Job run request via email (MS Outlook), Job Prioritizing, Cancelling Job Schedule, Notify Late Batch Jobs, Diagnostic Data collection, Job Service Class Modification, CA Workload Management Resources – Change scheduling environment Manipulate, add, remove and research batch processes from the production Current Plan Scheduler(s), Create, stage, and freeze packages via ENDEVOR within the Technical Support applications to correct Procedures, Job Control Language (JCL), and Control Cards. Provide technical support related to production environments in accordance with production services procedures, practices, and guidelines.  Provide proactive real-time and regularly scheduled console monitoring of mainframe infrastructure environments. Review, validate and convert programmer's documentation related request to schedule batch jobs; contacts others to discuss requirements or issues as required. Monitor, identify and investigate errors and interpret information from various sources to initiate appropriate corrective action. Produce test batch job runs and resolve associated discrepancies. Create job documentation on new processes, Create monthly reports of recurring abended jobs, overdue jobs and request permanent fixes to the programmers, Accomplish daily tracker/report to ensure that all tasks are completed Initiate Product Launch and Retirement of Jobs Update and maintain job-related databases and files (i.e. Job Control Language (JCL), Procedures, Documentations libraries, production application systems). Show less  Provide superior quality and efficient service to both internal and external clients by handling/resolving inbound trouble related and inquiry calls. Provides technical and services to meet and exceed the needs of clients. Assist in identifying, tracking and reporting coverage/service and provisioning issues. Provide recommendations for process improvements. Provide support to field resources related to IP/TV product and service troubles in accordance with practices, procedures and guidelines Review existing trouble ticket; determine appropriate restorative measures through per customer. Show less  Provide superior quality and efficient service to both internal and external clients by handling/resolving inbound trouble related and inquiry calls. Take the initiative to follow up, resolve and communicate issues to key business areas as the Primary interface between Key Business Partners. Order Processing / Back - end Support Provides technical and services to meet and exceed the needs of clients. Assist in identifying, tracking and reporting coverage/service and provisioning issues. Provide recommendations for process improvements. Show less

  • Production Control Mainframe Analyst

    Mar 2016 - Feb 2019

  • Technical Helpdesk Support IP/TV Tier 1

    Sept 2014 - Feb 2016

  • Subject Matter Expert / Floor Coach – Level III

    Jan 2011 - Aug 2014

  • Customer Interaction Associate - Level I to Level II

    Mar 2009 - Dec 2010
• 

  Tata Consultancy Services

  Feb 2019 - Feb 2020

  TWS Batch Job Scheduler

   Work in Shifting schedule Perform Batch Job Scheduling services using TWS (Tivoli Workload Scheduler) using z/os platforms Handle scheduling requests for jobs modifications and deletions for all applications in both Database and Long-Term Plan in Production/Test environment Scheduling application as per request on daily, cyclic, weekly, monthly, yearly with different dependencies type Be able to identify issues related to Scheduling activity and loops when necessary Performing ad hoc request, monitoring, and ticket handling Evaluate job flows for projects, BAU, or tickets to ensure efficiencies Work closely with application team to provide scheduling solutions using IBM TWS version 9.5 Participate in work sessions and walkthroughs for quality and production implementation, releases, data conversion projects, and/or disaster recovery exercises Attend calls and provide support thru email, Incident Management, and Change tasks using Service Now (SNOW) for Ticketing, Escalate deviations from batch schedule. Manipulate, add, remove, and research batch processes from the production Current Plan Scheduler(s) Review, validate and convert programmer's documentation related request to schedule batch jobs; contacts others to discuss requirements or issues as required. Produce test batch job runs and resolve associated discrepancies. Emergency Changes  Apply temporary changes of minor nature to the current day's production schedules. These changes generally include one-time requests for additions, deletions, or modifications to the current schedule (eg.. dependency changes, JCL overrides, Adhoc jobs, bypass execution, etc….). Show less

• 

  Citi

  Feb 2020 - Jul 2022

  Infrastructure Intermediate Technology Analyst

   Provide 24*7 onsite support thru full-time shift roster Perform Batch Job Scheduling / Monitoring / Reporting services using TWS (Tivoli Workload Scheduler) Z/OS and Distributed platforms Supports all lines of businesses for services like User Acceptance Testing (UAT), Production Job Scheduling Storage, and Archival of statements and reports File Transmissions (NDM) Handle scheduling requests for jobs modifications and deletions for all applications in both Database and Long-Term Plan in Production/Test environment Scheduling and forecasting of applications and/or batch jobs as per request on daily, cyclic, weekly, monthly, yearly with different dependencies type Be able to identify issues related to Scheduling activity and loops when necessary Performing ad hoc request, manual pull out of the application and/or batch jobs in the current plan, modifying and updating the current plan, and clean-up of unused applications and/or jobs in the current plan  Evaluate job flows for projects, BAU, or tickets to ensure efficiencies Cancel, Force complete and Purge jobs in SDSF and TWS Participate in work sessions and walkthroughs for quality and production implementation, releases, and data conversion projects  Handles batch scheduling, triggering, and monitoring of outstanding batches Attend calls and provide support thru email, Incident Management, Request and Change tasks using Service Now (SNOW) for Ticketing and Escalate deviations from batch schedule. Promotion, Demotion, and Production Controller Approval of JCL Packages using Changeman Maintenance of Tivoli Dynamic Workload Console (TDWC)  Act as the first point of interaction with users on new and existing applications in the event of a query or an issue Resolve and Report Abends to Application Support Review, validate and convert programmer's documentation-related request to schedule batch jobs; contacts others to discuss requirements or issues as required. Emergency Changes Show less

• 

  Accenture

  Aug 2022 - now

  Advanced App Engineering Associate Manager

  Mainframe Systems Administrator/ Mainframe Systems ProgrammerSupport all aspects of z/os Mainframe environment, including availability, reliability, performance, monitoring, backup and security related functions for a variety of solutions. Z/OS upgrade and maintenance. Third-party product, installation and maintenance.RACF Security Administration and audits Storage Administration. Backup/restore Management Mainframe Capacity Planning Reporting and SAS programming CICS Administration. Strong technical problem solving skills. Strong written and oral communication, capabilities, ability to influence and successfully interface with others ability to communicate technical information. Clearly ability to manage risk appropriately. Show less