Ahmad Shakeel

Experience

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  RMA IT Consultants

  Sept 2004 - May 2008

  System Support Engineer

  1- Software Presentations.2- Site survey and Suggesting Network Infrastructure.3- Setup of NCR & NON-NCR POS Hardware & software.4- Client Training Basic, Advance & Management level.5- Co-ordination with software development team.

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  AMA Group Dubai

  Jun 2008 - Jan 2014

  IT Coordinator

  1- 1st level support to the company’s Network Devices, Server, Desktop, Laptop, POS Systems and softwares.2- Participate in regional IT projects.3- Trains and orients staff on use of computer hardware and software. 4- Works with vendor support contacts to resolve technical problems for hardware and software issues.

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  Ms technologies

  Feb 2014 - Feb 2016

  Technical Support Engineer
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  Jaffer Business Systems

  Mar 2016 - Sept 2019

  IT Infrastructure Specialist

  1- Technical Support to enterprise clients in terms of HP Servers, Storage & Network devices.2- Technical Support to client such as ASA Pakistan in terms of Huawei Layer2 & Layer 3 devices.3- Coordination with the principal/vendor where ever required for L2/L3 support.4- Configuration & Firmeware up gradation of HP Servers, Strorage, Online Administrator(OA) and iLO, Virtual Connect (VC) of Chassis, Insight Remote Console (IRS) for proactive support and many other related tasks.5- Mounting of Servers, PDU’s, Storage, Tape Library and Network Nodes in racks.6- Instant support via online or physical to corporate customers in terms of resolution of incidence as per Support level agreement SLA.7- Active team member of Virtualization Services for corporate clients which includes install, configure and managing of vSphere Operation Manager, vCentre, HA, DRS, NSX. Show less

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  Right Click Technology Services FZE

  Oct 2019 - Apr 2021

  Technical Consultant
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  Reliance Aviation Tech Services

  May 2021 - now

  Snr IT Support Specialist