Anne Holjes

Experience

• 

  Aetna, a CVS Health Company

  Jun 2012 - Sept 2023

  Managed enterprise implementation of Cogito application including tracking cost savings, onboarding new organizations/lines of business, application enhancements and reporting. Facilitated Aetna Service Excellence root cause forum for the Health Care Business organization supporting senior leaders in determining root cause of issues. • Acted in chief of staff role for Vice-President of Common Purpose including managing budget issues, executive presentations, and peer mentoring.• Robotic lead for organization requiring scoping and development of RPA and AI opportunities and implementation. Identified potential savings of approximately $500k for full year run rate. Led Robotics, Root Cause, and Provider Appeals teams with a focus on process improvement, increased automation, and reducing inventory. • Led ABX Service Ops team with responsibility for implementing ABX operating model using Lean Six Sigma tools driving process improvement opportunities including optimizing CG&A, Manual Claims, Case Installation, and Call Center work.• Responsible for developing and rolling out new operating model, focused on Service Operations, specifically Provider Data Services, Case Installation, and Call Center initiatives as well as implementations that led to over $3M in savings Program management support for the implementation of Public and Private Exchange solutions • Supported creation and maintenance of governance documentation• Developed process, and reporting for HICS complaint system related to Public Exchanges. • Led reporting development for Individual Exchange program and supporting SHOP reporting. Head of Summaries of Benefits and Coverages Organization responsible for development of organization in support of ACA.

  • Lead Director

    May 2021 - Sept 2023

  • Business Project Program Senior Manager

    May 2019 - May 2021

  • Director Of Service Operations

    Mar 2018 - May 2019

  • Director, Business Consultation

    Dec 2014 - Mar 2018

  • Business Project Program Manager

    Jan 2014 - Dec 2014

  • Business Project Program Manager

    Jun 2012 - Dec 2013
• 

  Royal Caribbean Group

  Oct 2024 - now

  Project Manager

  Project manager supporting contact center analytics, business insights, contact center solutions and speech analytics.