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Komal Khanna

Komal Khanna

TSE

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location of Komal KhannaDelhi, India

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  • Timeline

  • About me

    Major Incident Management @Colt Technology Services

  • Education

    • School Of Open Learning

      2004 - 2008
      Bachelor of Commerce (B.Com.) Commerce

      Graduated in commerce

  • Experience

    • Dell Technologies

      Nov 2008 - May 2010
      TSE

      • Assisting team lead in maintain the daily reports and achieving daily/monthly targets.• Mentoring new joiner and helping them in their day to day responsibilities. • Documentation of reported issues to provide a root cause and known workarounds.• Maintain weekly reports of team related to Customer Satisfaction

    • IBM

      Feb 2012 - Sept 2019
      Service Delivery Manager

      Incident Management and Problem Management as per ITIL guidelinesReviewing SLA performance and recommend corrective action. To follow up on escalations and issues with clientsPrepare Outage reports. Publishing new incidents in the Problem Management report and updating the same in Known Error Database and Root Cause Analysis report.

    • Colt Technology Services

      Feb 2019 - now
      Major Incident Manager

  • Licenses & Certifications