Piyush Gore

Experience

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  Kingfisher Airlines

  Apr 2007 - Nov 2010

  Guest Service Executive

  Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.Addressed passengers' concerns about delayed and canceled flights and resolved issue through effective communicationResolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.Verified identification and travel documents to efficiently board passengers for on-time departure.Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.Conducted audits fortnightly regarding PPE’s worn at all times when on ramp, safety cones are placed properly at the aircraft, hazard reports and to ensure safety policies and procedures are followed by personnel at ramp and briefing of all employees on monthly basis.Experienced the post of load officer certified by Director General of Civil Aviation (DGCA)Guest services allocations like passenger handling, check-in counters, baggage makeup, aircraft handling and security functions Handling and maintenance of Ground Service Equipment like Stepladders, Baggage trolleys and Engineering equipment such as Ground power unit and battery cart.Contributed in setting up of Aurangabad Station for Kingfisher Airlines from 1/12/07 to 22/04/08 Show less

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  Jet Airways

  Nov 2010 - Sept 2014

  Senior Customer Service Executive

  Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.Addressed passengers' concerns about delayed and canceled flights and resolved issue through effective communicationResolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.Verified identification and travel documents to efficiently board passengers for on-time departure.Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.Worked as a Qualified Load and Trim staff for Boeing 737-700/800/900ER and ATR 72-500 aircraftsSafety Champion- Maintaining all records of safety report, hazard log, incident reports and conducting training fortnightly for employees and loaders to make sure safety compliance Show less

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  Oman Air

  Oct 2014 - May 2020

  Safety Officer
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  Flipkart

  Aug 2021 - now

  Operations Specialist