Lauren (Casey) Abate

Experience

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  Grotto Italian Steakhouse

  May 2009 - Jan 2011

  Hostess/Trainer

  • Developed leadership skills through training new employees• Expanded phone etiquette by answering phones and taking reservations• Obtained personability by giving tours of restaurant to prospective clients• Provided excellent customer service skills to ensure satisfactory experience• Assisted in the organization and design of seating charts for major holidays

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  Young America Realty

  Feb 2011 - Feb 2014

  •Process residential applications using income qualifications, rental verifications, criminal and credit checks •Report application approval/denial notices to management and prospective tenants•Implement creative conflict management strategies to maintain customer satisfaction•Develop an electronic tracking system for all incoming applications to increase productivity, efficiency and collect statistical data of our clientele•Operate as liaison between multiple departments, management and current/perspective residents •Sustain company website, Craigslist and online advertising to reflect current pricing, availability and upcoming promotional offerings Show less •Provided apartment showings to customers, using persuasive selling techniques to highlight amenities and property features•Maintained follow-up communication to ensure lease signing and customer retention •Grossed over $1.8 million in sales revenue •Head of Advertising and Mass Media Committee, which created marketing materials to enhance brand image, recognition and customer cultivation•Used clerical and customer service skills to answer multi-line phone system, make appointments, file important documents, collect rent payments and handle complaints•Obtained Illinois Residential Leasing License Show less

  • Residential Leasing Agent

    May 2013 - Feb 2014

  • Senior Student Leasing Agent

    Apr 2012 - Apr 2013

  • Student Leasing Agent

    Feb 2011 - Apr 2012
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  Entertainment Cruises Inc.

  May 2011 - Jul 2011

  Sales Intern

  • Improved effectiveness of sales, customer complaints and quality assurance• Promoted enhancement packages to increase revenue of sales.• Effectively resolved guest problems utilizing strong customer service skills• Contributed in selling five product brands located in eight different locations• Cross promoted between brands• Answered incoming calls promptly and professionally.

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  JPMorgan Chase

  Mar 2014 - Aug 2014

  Mortgage Banker

  • Acquire and deepen relationships with clients through comprehensive needs based promotion and marketing of mortgage products to customers• Maintain prompt outreach and follow up with clients to increase customer retention• Accurately source all business through logging communication with prospective and existing clients• Effectively communicate and operate as liaison between borrowers, real estate agents, branch partners, processors, underwriters and management teams• Provide mentoring to the branch team while providing training on products and services• Ensure compliance with applicable statutes and proceduresNMLS ID 1174082 Show less

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  Addison Group

  Aug 2014 - May 2015

  Associate - IT Direct Hire

  As an executive search expert for Addison Group; I offer candid, professional advice on everyphase of the hiring process, from effective marketing of your skills to networking and negotiatingemployment terms.My goal is to help individuals pursue career moves that provide an ideal connection, not only fortechnical and functional skills, but also for your personality and lifestyle. I believe this is arelationship business built on honesty, integrity and open communication, and I am dedicated tofinding my consultants and candidates the best opportunity.I specialize in helping matching my clients and candidates together in Entry & Mid Level up to Senior Management roles in Application Development, Infrastructure, ERP and Functional and secure FULL TIME, PERMANENT positions. I'm open to referrals and respect confidentiality in all searches. I am available for careercounseling and to share current hiring trends and openings in your field. I am eager to partnerwith you to uncover relevant positions for your next career move. Show less

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  The Capital Grille

  Jun 2015 - Dec 2018

  Hostess

  •. Assist Sales and Marketing Manager with calling leads when asked• Knowledge of menu items, specials, room capacities, etc. to optimize guest retention and sales• Time management and plan execution in fast-paced, customer-centric environment• Clerical duties which include answering phones, taking reservations, email/fax documents, etc. • Greet guests warmly and engage in friendly conversation• Maintain cleanliness and organization of front desk, coat room and restrooms• Received Employee of the Quarter Award in November 2015 Show less

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  Mace

  Feb 2016 - May 2022

  •Develop, implement and document facilities policies and procedures•Maintain vendor contracts and schedule preventative maintenance service •Ensure compliance with appropriate laws and policies•Manage, hire and train a team of four direct reports•Conduct regular meetings with senior management and team members to enhance cooperative and collaborative communication measures •Evaluate and update facilities related budgets•Coordinate internal moves, new hire desk preparation and termination depersonalization• Assisted with office relocation and consolidation in September 2019 Show less •Maintained vendor relationships and provided prompt communication•Compiled data for reports and presentations to meet deadlines •Identified cost effective solutions by obtaining vendor bids for various projects and repairs •Acted as liaison between building management and client •Composed and distributed site wide notifications •Completed critical equipment monitoring •Participated in promoting site wide green initiatives•Q1 EMMI Award Winner - Create Opportunity - April 2019 Show less •Supported department accounting functions through cutting POs and filing invoices, POs and remittances •Managed inventory of coffee, tea and associated pantry supplies•Oversaw day porter to assign ad hoc tasks and verify satisfactory completion of daily duties•Set-up conference and collaboration rooms for meetings•Inspected hoteling spaces to ensure supplies and guideline packets were available•Reorganized select storage areas to allow for optimum functionality and space utilization•Completed monthly critical audit inspections and reported findings to Senior Facilities Coordinator•Provided back-up reception duties during breaks and employee absences Show less •Received and welcomed visitors through friendly engagement, helpfulness and professionalism•Registered all visitors and vendors with building security, Condeco and issued visitor badges•Provided temporary key cards to employees and guests, requesting secured access when applicable•Assisted employees and visitors with reserving hoteling offices•Monitored and assigned maintenance tickets to ensure requests are completed within allotted time frame•Generated monthly security audit reports and distributed to departments for review•Managed monthly employee commuter program benefits•KPI/Prism Champion of North America•Nominated for global employee achievement awards (EMMIs) in November 2016 and March 2017 Show less

  • Facilities Manager

    Jul 2019 - May 2022

  • Facilities Coordinator

    Jan 2019 - Jul 2019

  • Facilities Assistant

    Mar 2018 - Dec 2018

  • Receptionist

    Feb 2016 - Mar 2018
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  CIBC US

  Jul 2022 - May 2023

  Senior Specialist, Real Estate Management
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  SpiderRock

  May 2023 - now

  Junior Project Manager