Olivia Brown

Experience

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  Advia Credit Union

  Apr 2013 - Jul 2015

  Senior Teller

  • Provide excellent and convenient customer service• Coaching tellers for maximum performance• Vault teller transactions, branch cash order/sale• Referring products and services that improve and expand membership• Open new accounts, process & close loan applications• Issue checks for payoffs for debt consolidation or refinance. • Process title work to the state of Michigan for lien update. • Assist customers with fraud/dispute claims, wire transfers, stop payments• Track returned surveys from customers regarding their experience• Safety deposit box tracking• Branch supply and brochure orders• Cash handling• Processing checks• Handle deposits, withdrawals, money orders, cashier checks and credit card advances• Following branch policies and procedures for daily operation. Show less

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  Huntington National Bank

  Sept 2015 - Oct 2016

  Personal Banker

  • Perform teller transactions (deposits, withdrawals, money orders, cashier checks and credit card advances)• Opening new accounts – develop new relationship plans to discover additional solutions • Process loan applications – input income information, obtain supporting documents, order appraisal if needed, closing documentation, • Issue payoff checks, updating title to remove/add lien.• Perform disputes, fraud claims, wire transfers, open CDs• Develop leads in Meijer aisles to add to customer base• Create and maintain 5-7 set appointments weekly• Achieve branch revenue share goal• Input referrals for investments, first mortgages, business bankers• Place branch cash orders for vault and ATM• Participating in weekly/monthly conference calls• Following branch policies and procedures for daily operation Show less

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  Fifth Third Bank

  Nov 2016 - now

  Financial Center Manager