Andro Savic

Experience

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  Emerald Contact Centre (ECC)

  Jan 2020 - Feb 2021

  Customer Service Representative

  Used existing procedures to solve routine or standard customer inquiries; received instruction, guidance and direction from others as neededNavigated through appropriate customer service systems and tools in a timely manner while servicing the customer.Informed customers of promotions and new or upgraded productsExplained product options and related charges clearly and conciselyMaintained a high level of first call resolution and quality assurance.

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  TELUS International

  Apr 2021 - Oct 2021

  Customer Support Analyst

  Working as a tier 1.5 support analyst as a part of a Compliance team supporting a fintech client.Reviewing customer's documents and ensuring customer's data aligns with laws and regulations and processing account onboarding.Maintaining a working knowledge of essential laws and regulations, such as the anti-money laundering (AML) law, GDPR data privacy regulations, and more.Reporting to team leader and team manager with the necessary analyzed information regarding customer's data, laws and regulations.Communicating with customers via email, responding to customer's queries and requesting documents for onboarding process if needed. Show less

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  Accenture

  Dec 2021 - now

  Content Review Associate

  Analyzing and reviewing user profiles and content and/or investigating, escalating or resolving issues that are reported by users or flagged by the system, covering 5 different policies.Understanding and remaining updated on changing client policies and guidelines.Reporting to team leader and team manager with the necessary analyzed information regarding customer's data, laws and regulations.Participating in process improvement initiatives that improve quality and efficiency of workOngoing focus on high quality, productivity and other KPIsHandling sensitive and confidential data with discretion Show less