Dianne Jones, PMP, CSM, CSPO, AMP

Experience

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  Sears Regional Credit Card Center

  Jan 1991 - Jan 2001

  Recovery Department Manager, Team Manager

  - Managed 3 support service teams in the Recovery Department.- Managed 5 Team Managers and 43 associates.- Restructured workflows and procedures to improve efficiency. - Maintained stakeholder relationships to ensure supported area’s needs were met.- Coached and mentored Team Managers.- Accountable for budget and department payroll.- Facilitated monthly meetings with all associates to improve employee communications.

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  Vanderbilt Mortgage and Finance, Inc

  Sept 2004 - May 2010

  Recruiter & Trainer

  - Coordinate, conduct interviews, and complete reference checks for hiring needs.- Track job applicants, interview process, and hiring yields.- Attend job fairs to promote business and potential job applicants.- Assist with daily and weekly payroll tracking.- Facilitate new hire training on systems and company policies.- Develop & deliver training presentations and manuals. - Monitor, evaluate, and counsel performance for policy violations.- Conduct leadership skills training to team leaders and managers.- Attend weekly management strategic meetings. Show less

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  United Guaranty Corporation

  May 2010 - Jan 2017

  - Provide guidance to sponsors to build business cases including project charters, executive summaries and cost benefit analysis.- Ensure Business and IT projects are well defined, strategically aligned, and have solid benefits and cost assumptions to increase the likelihood of success.- Manage the intake and initial assessment process for Business and IT projects.- Coordinate capacity and resource planning for new projects with Resource Managers to determine start dates and appropriate resource assignments.- Organize and facilitate monthly meetings for both Business and IT Investment Decision Boards.- Provide guidance to Project Managers on project funding and resource planning. Show less - Work with Business sponsors to build business cases including project charters, executive summaries and cost benefit analysis.- Ensure Business projects are well defined, strategically aligned, and have solid benefits and cost assumptions to increase the likelihood of success.- Govern the project requests through each step of the intake process until project is approved.- Organize and facilitate monthly meetings for the Business Investment Decision Board to review new project requests and provide updates on current projects and budgets. Show less - Assessed training needs, designed and delivered training solutions that produced measurable results to the employees and organization. - Managed multiple training project simultaneously while delivering results on time, within budget, and satisfying customer’s expectations. - Consistently received superb evaluations for training and project management.- Developed and managed partnerships with stakeholders and business leadership to work effectively with a wide range of individuals.- Created and maintained status and project lifecycle reports to capture deliverable timeframes and identified team allocations per business area.- Provided leadership mentoring support to team members. Show less

  • Enterprise Project Management Office - Business Lead

    Apr 2015 - Jan 2017

  • Project Portfolio Governance Lead

    Oct 2013 - Apr 2015

  • Training Project Manager

    May 2010 - Oct 2013
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  Arch Mortgage Insurance Company (Arch MI)

  Jan 2017 - now

  -Responsible for translating user needs into IT products and services.-Works with business users, business systems analysts, developers, QA/UAT, ISO/DBA, and any other product related resources to maintain and enhance current products and services throughout their lifecycle, from strategic definition to end of product life.-Ensures that the product’s features performance in production is stable and in-line with business objectives.-Prioritizes product or service functional requirements and understands the benefits to users to create a release schedule for product enhancements.-Facilitates cross-organizational communication and coordinates for the overall product direction and manages the requirements phase of the development lifecycle.-Acts as an advocate for business users to ensure appropriate business value is gained.-Responsible for developing release documentation and user training. Show less

  • Senior Digital Product Manager

    Feb 2021 - now

  • Digital Product Manager

    Jan 2017 - Feb 2021