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Symone Louie Sermona

Symone Louie Sermona

Jr. Web Developer

Followers of Symone Louie Sermona62 followers
location of Symone Louie SermonaNorth Bay, Ontario, Canada

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  • Timeline

  • About me

    Computer Systems - Networking Technician | Seeking a Technical/Help Desk Support Level opportunity.

  • Education

    • Freeport Institute for Research Science and Technology

      2006 - 2008
      Diploma in Software Engineering Software Engineering

    • Canadore College

      2019 - 2021
      Computer Systems Technican Network and System Administration/Administrator

  • Experience

    • Subicom Inc

      Oct 2008 - Mar 2009
      Jr. Web Developer

      • Web design/layout, an administrative tool for content management, logo/banner for advertising

    • Sitel Group

      Apr 2010 - Oct 2010
      Technical Support Specialist

      AT&T• Take incoming technical calls from customers. Listen then analyze, troubleshoot and resolve technical issues for voice, internet or data installation and connection issues

    • EPX: EPERFORMAX CONTACT CENTERS

      Jan 2011 - Jan 2012
      Customer Service Representative

      PAYPAL & EBAY (General Support & Buyer Protection)• Assist with website navigation, placement of orders, transaction reading, missing items and buyer disputes via phone or email

    • ACS a Xerox Company

      Apr 2012 - Mar 2013
      Customer Service & Collections Specialist

      • Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.• Make outbound calls regarding delinquent accounts, payment arrangements, payment options for payment processing.• Respond to telephone inquiries and complaints using standard scripts and procedure

    • EXL

      Apr 2013 - Feb 2015
      Accounts Receivable Specialist

      YRC Freight• Supervise assigned accounts to identify unresolved debts. Making outbound collection calls in a professional manner while keeping and improving customer relations.• Develop effective repayment plans.• Follow-up with clients on overdue accounts.• Respond to client account queries in a timely and professional manner.

    • Xerox

      Mar 2015 - Mar 2016
      Sr. Collections Specialist

      • Monitor delinquent corporate accounts and implement collection procedures• Make outbound calls or sends follow up letters regarding delinquent accounts, payment arrangement, payment processing, account disputes, and invoice statements• Respond to telephone inquiries and complaints using standard scripts and procedures• Generate comprehensive report analysis

    • JPMorganChase

      May 2017 - Aug 2019
      Fraud Analyst

      • Responsible for reducing losses on business credit card fraud cases by thoroughly reviewing accounts and transaction details for recovery opportunities• Working directly with merchants regarding transaction details• Utilize excellent communication, problem-solving and decision-making skills to provide resolution to customers regarding fraudulent activities• Generate letters for adjustments made on the accounts and provide documents related to the fraudulent transaction per customers request Show less

    • Loblaw

      Nov 2019 - Dec 2020
      Pharmacy Assistant

      • Patient greeting and confirmation of the accuracy of all pertinent prescription information prior to filling• Data entry of patient care information• Third Party adjudication (if necessary)• Accurate dispensing of prescription medications• Maintenance of pharmacy stock through inventory control systems• General OTC inquiries from patients and referral to Pharmacist where required and necessary• Handling customer prescription pick up

    • Zedd Customer Solutions Inc.

      Jun 2020 - May 2021
      Sales Representative

      • Contact new and existing customers to promote products and services directly from our client’s database• Handle continuous telephone calls, accurately input, retrieve and access information regarding a customer case from a computer system• Resolve customer concerns immediately and effectively while displaying professionalism and courtesy at all times.•Report suspected security incidents to the immediate supervisor or the compliance/security manager with the understanding that all reports shall be kept confidential. Show less

    • FDM4 America, Inc.

      Jun 2021 - Jun 2022
      Software Support Specialist

      Responsible for software support, implementation, and knowledge of the complete range of FDM4 Software Solutions including but not limited to ERP, B2B & B2C E-commerce, WMS, CRM, Mobile Applications, POS, and Vendor Portal.

    • Xplore Inc.

      Aug 2022 - Sept 2022
      Technical Support Specialist

    • North Bay Computer Services Inc.

      Sept 2022 - Jul 2023
      Computer Technician

    • Canada Revenue Agency - Agence du revenu du Canada

      Aug 2023 - now
      IT Developer

  • Licenses & Certifications