Jaime Santos

Experience

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  Assisti Teleinformatica

  Sept 2005 - Dec 2009

  Junior Analyst

  Open service calls and customer remote support, deployment project. Print server administration.Prevention and correction of problems on printers. Tracking and monitoring of printers

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  DeVivo, Castro, Cunha e Whitaker Advogados

  Dec 2009 - Oct 2013

  IT coordinator

  Presentation of management reports to management. Closing of new contracts aimed at cost reduction and improvements.Project of seeking new technologies for possible implementation, management and administration of servers. Maintenance, view creation and integration of applications to the Oracle database, management and Legal software maintenance (TOTVS).Project implemented:Study and quotes of the best equipments for environment, server virtualization using Hyper-V, creation and deployment of servers (Oracle database, antivirus, backup, web server, application server TOTVS, Domain Controller, PFSense Firewall)Rio de Janeiro Server installation and configuration of data-links, documentation, and Hardware and Software inventory. Show less

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  Assisti Teleinformatica

  Oct 2013 - Mar 2015

  Senior Analyst

  Customer service, planning and implementation of projects, administration, configuration and management of servers (print server, Domain Controller, Exchange, Forefront Threat Management Gateway-TMG, antivirus, backup). Presentation of management reports for senior management, closure of new contracts aimed at cost reduction and improvements

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  HCL Technologies

  Mar 2015 - Sept 2024

  Windows server maintenance, ensuring all issues are resolved efficiently, installation and configuration of new servers and applications are essential to keeping the IT infrastructure up to date and operational. Resolve issues reported by end users, support and administer third-party applications, and configure user accounts, permissions, and groups. Define server access policies and procedures. Specification of requirements for projects and the collection of information, planning and implementation of solutions.Creation of detailed documentation and control of server naming. Specialist in operating systems such as Windows Server (2012, 2016, 2019, 2022) and administration and management tools such as Active Directory, SCCM, SCOM, Hyper-V and Cluster. Show less - Supervise the team to ensure efficient workflows.- Develop balanced work schedules, distributing tasks according to the skills of team members.- Evaluate and take advantage of employees' individual skills to optimize task performance.- Manage requests for time off and unexpected absences, maintaining team productivity.- Implement disciplinary measures when necessary, following company policies.- Actively participate in weekly management meetings to discuss progress and challenges, always aiming for customer satisfaction.- Conduct effective training for new team members, including in international locations such as Argentina.- Have technical knowledge in Windows operating systems, Office suite, Zebras printers, data collectors and Raspberry Pi.- Have expertise in maintaining notebooks and desktops, ensuring the functionality of the equipment.- Master device management tools such as SCCM, Autopilot and PXE boot, facilitating IT processes. Show less

  • Wintel System Administrator - customer Electrolux do Brasil S/A

    Jun 2022 - Sept 2024

  • Shift Lead

    Mar 2015 - Jun 2022
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  Tata Consultancy Services

  Oct 2024 - now

  Senior Analyst

  • Provide advanced technical support to end users and customers.• Diagnose and resolve complex hardware, software, and network issues.• Collaborate with other IT teams to resolve issues and implement solutions.• Document procedures, solutions, and best practices.• Participate in the development and implementation of IT policies and procedures.• Train and mentor junior support team members.• Monitor and maintain IT systems to ensure availability and performance.