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Adeline Bleteau-Bertin

Adeline Bleteau-Bertin

Internship - Management of tourist information

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location of Adeline Bleteau-BertinLondon, England, United Kingdom

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  • Timeline

  • About me

    Looking for a job in tourism, leisure, art, heritage in England

  • Education

    • Secondary school Camille Saint-Saens, Rouen, Normandy, France

      2009 - 2011
      HND Tourism

      Obtained in 2011.Courses :- French : text analysis.- English- Spanish- Economy- MarketingTouristic and cultural courses :- History of Art and Architecture from the Ancient world to present.- Touristic places and tourism : MICE, seaside, countryside...- Law- Impressionism- Cultural and touristic institutions : museums, UNESCO, tourist office...- Normandy history

    • Université de Rouen Normandie

      2013 - 2015
      Master level Promoting the Heritage

      First year obtained, Master 2 level.Culture and heritage at the national, European and international levels from the point of view of institutions, legal environment, artistic styles (opera, impressionism ...).How to conserve and promote cultural and natural heritage through archives or even UNESCO. Excursions and visits have been proposed as well as theoretical courses by university professors but also professionals.

    • Université de Rouen Normandie

      2012 - 2013
      Degree History

      3rd year of history degree. Obtained in 2013 with honours.4 themes :- Ancient History : the social history of the Greek world in classical and hellenistic times.- Medieval History : Normandy and England- Modern History : 1792/1795 - which political system after the French Revolution ?- Contemporary History : the 2nd French Revolution - 1960/1990Cultural Heritage courses : - Impressionism- Cultural and Heritage politics- Preserving Heritage :… Show more 3rd year of history degree. Obtained in 2013 with honours.4 themes :- Ancient History : the social history of the Greek world in classical and hellenistic times.- Medieval History : Normandy and England- Modern History : 1792/1795 - which political system after the French Revolution ?- Contemporary History : the 2nd French Revolution - 1960/1990Cultural Heritage courses : - Impressionism- Cultural and Heritage politics- Preserving Heritage : archives- Art and cultural institutions Show less

  • Experience

    • Syndicat Mixte Terroir de Caux

      Feb 2010 - Feb 2010
      Internship - Management of tourist information

      Updating web site.

    • ESTRAN Cité de la Mer

      May 2010 - Jun 2010
      Internship - Animation service

      Internship with children, pupils : - Tours in the museum for young audience.- Educational workshops.

    • Tourist Office Quiverville-sur-Mer

      Jan 2011 - May 2011
      Internship - Project development

      Project development : "Tourism and disability". It's a label in France that certifies the accessibility of a place to people with disabilities (physical, hearing, visual and intellectual disability).Setting up informational meetings, research and implementation of the file. Label obtained in 2013.

    • Tourist Office of Quiberville-sur-Mer

      Jul 2011 - Jul 2011
      Customer advice

      Welcoming customers : promotion, advices, dealing with issues.Administrative tasks.

    • Tourist Office of Quiberville-sur-Mer

      Apr 2012 - Sept 2012
      Tourist assistant

      Organization of local events.Publishing brochures.Welcoming customers : promotion, advices, dealing with issues.Administrative tasks.

    • Tourist Office of Quiberville-sur-Mer

      Jul 2013 - Aug 2013
      Customer advice

      Welcoming customers : promotion, advices, dealing with issues, booking accommodation, sales (ticketing).Organization of local events.Administrative tasks.

    • Tourist Office of Quiberville-sur-Mer

      Apr 2014 - Aug 2014

      Welcoming customers : promotion, advices, dealing with issues, booking accommodation, sales (shop and ticketing).Organization of local events.Administrative tasks. Inventory of monuments on the Tourist Office's area : 31 towns.Creation of historical and architectural cards about religious and local monuments. More specifically about protestantism.

      • Customer advice and Tour guide

        Jul 2014 - Aug 2014

      • Internship - Promoting the Heritage

        Apr 2014 - Jun 2014

    • Tourist Office of Quiberville-sur-Mer

      May 2015 - Dec 2016
      Customer Advice and Tour guide

      Setting up some tours in various cities in the tourist office's area. Historical and heritage seeking for different kind of visit : historical, unusual (farm's visit), athletic (bicycle tour), by theme (Protestantism). Creation of travel book for visiting by oneself.Organization of a photographic exhibition and local events.Publishing brochures and flyers.Welcoming customers : promotion, advices, dealing with issues, booking accommodation, sales (cash register and ticketing). Management seasonal workers and interns.Updating the new web site and social medias. Show less

    • Premium Tours

      Mar 2018 - Oct 2018
      Tour Guide

      Tour Guide for group up to 50 people for a one-day trip to Paris starting from the international train station in London in the morning. Meeting people on-board the Eurostar train explaining the schedule for the day. Some people can spend the day on their own in that case be sure that they have all the informations required for a lovely Parisian experience. Some others can spend just the morning with the group and have free time for the remaining time in that case you must give them tips to enjoy Paris. And rest of the group can be with the tour guide all day long for a whole guided tour of the French capital. Panoramic tour in a private coach to discover the essentials of Paris with me as a tour guide. Each tour has the same itinerary but sometimes it has to be diverted cause of traffic, major events or issues with the schedule. In such case be sure to provide the best possible tour for customers with a good knowledge of the city, the architecture and the History.Selling : private tour in the Louvre museum, lunch at the Eiffel Tower, panoramic tour and others tours sold by the company in England.Dealing with customers and their requirements, their needs, their desires. Dealing with issues that can be part of a tour : cancelation (from customers, lunch at the Eiffel Tower, cruise on the narrow boats...), delays (Eurostar, traffic in Paris...). Show less

    • Axis & Globe Travel Ltd.

      Jul 2019 - now
      Operations Executive

  • Licenses & Certifications

    • Guide-conférencière

      Ministère de la Culture
      Feb 2014