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Beth Boam

Beth Boam

Conferencing specialist

Followers of Beth Boam250 followers
location of Beth BoamDerby, England, United Kingdom

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  • Timeline

  • About me

    Customer Activation Executive at Molson Coors Beverage Company

  • Education

    • Chartered Institute Of Public Relations

      -
      Certificate In Training Introduction To Internal Communication

    • University of Derby

      2005 - 2008
      Bachelor of Arts - BA Marketing/Marketing Management, General

    • Derby College

      2011 - 2011
      NVQ Level 3 Customer Services Pass

      Activities and Societies: This was a business funded NVQ in customer services. As I already have a degree the course was shortened, and only took a few months of coursework to pass this. I was able to case study myself throughout this course.

    • Multiverse

      2021 - 2023
      Level 3 Digital Marketing Apprenticeship Digital Marketing

      Activities and Societies: Campaign Planning, Customer Lifecycle, Content Marketing, Social Media, Coding, Analytics, Search Marketing, Paid Social

  • Experience

    • ACT Conferencing, a PGi Company

      Jan 2009 - Nov 2009
      Conferencing specialist

    • Egg

      Nov 2009 - Feb 2012
      Customer Services Advisor / Customer Retention Specialist / Customer Complaints Advisor

    • Countrywide Surveying Services

      Apr 2012 - Mar 2013
      Administrator

    • Nationwide Building Society

      Mar 2013 - Jun 2014
      Customer Service Representative

    • Molson Coors Beverage Company

      Jun 2014 - now

      • Head office & outlet level activation management of key strategic national accounts inc; Greene King, JDW, Marston’s, Stonegate, Whitbread and Mitchell & Butler.• Delivering branded customer activations to drive footfall, drive brand awareness & create engagement with consumers. Examples Include: Aspall Mulled Cyder Infusions for On-trade 2020 Creating & Delivering over 4000 Carling Football watching kits to Uk on trade Trade shows and brochure advert creation High performing digital activation to launch Madri in Greene King• MFST Lead for customer activation within customers• Delivering robust contact matrix with customer trade marketing teams. Show less • Diary management, arranging travel & expenses and completing admin tasks for director of customer marketing.• Attended & presented at brand immersions, delivering quality guidance and cellar management to key customers inc. Center Parcs, New World Trading Company & Box Park. • led a team to create a web-based fault finder for the My Molson Coors Website. • supported the launch of Pravha with internal engagement by organizing bottle drops & a brand session at the NCC.• Created a Glassware quality magnet with tips & tricks for outlets that publicans could stick on glasswashers. Show less

      • Customer Activation Executive - National Retail & Horeca

        May 2020 - now

      • Customer Development Manager (Secondment)

        Sept 2024 - Feb 2025

      • Customer Marketing Executive (Cover)

        Sept 2019 - May 2020

      • Customer Excellence Administration Assistant

        Dec 2018 - Sept 2019

      • Operational Resource Planner

        May 2016 - Dec 2018

      • Customer Service Agent

        Jun 2014 - May 2016

  • Licenses & Certifications

  • Volunteer Experience

    • Volunteer fundraiser

      Issued by RSPCA Derby & District on Feb 2012
      RSPCA Derby & DistrictAssociated with Beth Boam