Andrie Ferdian

Experience

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  PT. Tiki Jalur Nugraha Ekakurir (JNE)

  Apr 2011 - Aug 2012

  • Input & Output Laporan Kurir • Menelpon Barang Bawaan Kurir yang belum terantar ke customer• Mendata barang yang hilang atau bermasalah• call back barang return ke customer

  • Staff Administrasi

    Apr 2012 - Aug 2012

  • Kurir

    Apr 2011 - Mar 2012
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  PT Asuransi Allianz Indonesia

  Oct 2012 - Apr 2018

  Senior IT Support Engineer

  • Backup manager leave and coordinate (team Leader) team IT technical support and outsourcing.• Perform repair, Maintenance and troubleshoot computer ( Server, desktop, laptop, printer, hardware and software )• Provide solutions, related problems faced by users at desktop, laptop, iMac, MacBook, hardware and software ect.• Set up and setting new PC Laptop, Server, Switch, printer, Wireless Access Point and other hardware.• Perorm first-aid on server downtime and perform monitoring performance server.• Coordinate with vendors for laptop purchase, desktop ect, including repair and maintenance.• Support 1600 users Allianz Indonesia directly meet the user or remote with the systemand problem solving.• Documentation, inventory and management data warehouse IT team support for reports (weekly, mounth,and years) to the manager and general manager.• Open acces ID Card,aplication, winpark(create, modify & delete )• Open acces set up & setting mail users create, modify and delete application ISIM• Create and setting mobile phone ect• Install, setting qmatic servers, install and configure AVAYA,CISCO dan PABX.• install, setting Active Directoy, domain control, file share & share printer.• install & setting printer printer XEROX ect.• Install & setting CCTV, webex, video conferrencall, wifi, LAN , VPN, Mikrotik and router• Monitoring and create backup exec sechedule for all servers (Symantec Backup Exec 2014).• Repair and maintenance of UPS in Allianz tower with vendor.• Windows and Antivirus to update, patching, deploy application.• Perform end-user support for deploy hardware and software system and offer support as needed and logging and keeping record the activities into service desk ticketing system• Effectively communicate the status of incidents and service request to the users.• Preparing for all IT related device and supporting other IT divisions when needing help.• Create SOP for IT Technical Support and Vendor IT Technical Support. Show less

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  PT Halik Selindo Alpha

  May 2018 - Feb 2019

  IT System Engineer

  Project (setup, Config & operational) & Service Maintenance all customer PT Selindo to- PABX (CM) Avaya- ACR- Verint Recording- Nice recording - VB Biometrik- Nexidia

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  PCMan Indonesia

  Mar 2019 - Aug 2019

  IT System Engineer Specialist

  Project (setup, Config & operational) & Service Maintenance all customer PT PCMan to- AWS & Azure Cloude- Hyper-V & VM Ware- Symantec & Veeam Backup- Kaspersky, Esset, Sophost Antivirus Firewall- Office365 & Intergra- Mikrotik- Lansweeper- IT Support (troubleshoot hardware & Software)

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  PT. Data Global Komukatama

  Sept 2019 - May 2020

  IT Supervisor Engineer

  - Membangun Team IT Infrastruktur (internal)- Lead Team IT Enginner- Lead team project enginner- Presales- Create, Change or upgrade Infrastruktur IT- Create Policy (TIA, ITIL, ISO27001 ect), - Budget IT strategy- Implementasi SIT, UIT, POC- Trainer IT external or Internal- Desain SLD, LDD & HLD- Create Spec product to client (BQ, BOM, TOR)- Implementasi, Maintenance, Troubleshoot & Analisa Networking extetnal or internal- Create LAB Network & Datacenter *Product*- Allied Telesys- D-Link- Watchguard- Peplink- Softing- Commscope- Prismian Show less

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  PT Rebel GoFood Indonesia

  Jun 2020 - Jun 2023

  IT Supervisor

  As an Information Technology Supervisor under the Gojek Group for cloud kitchen restaurants, my main responsibilities include: Lead the IT team in designing, implementing, and maintain IT infrastructure to support cloud kitchen restaurant operations. Manage applications, platforms, and database systems used to manage orders, inventory, and day-to-day restaurant operations. Ensure data security and regulatory compliance through implementing and monitoring effective IT security practices. Provide technical support to restaurant staff and management for problem solving and effective use of IT systems. Collaborate with relevant departments in the Gojek Group to integrate new technology solutions and increase operational efficiency. Manage IT budgets and resources for infrastructure development and maintenance project. With my experience and leadership in the IT field, I aim to maintain the availability, performance and security of critical IT systems for cloud kitchen restaurant operations under the Gojek Group. Show less

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  Jiwa Group (Kopi Janji Jiwa & Jiwa Toast)

  Jul 2023 - Aug 2024

  IT Infrastructure Supervisor
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  Confidential

  Dec 2024 - now

  IT Supervisor

  IT Supervisor