Si Li Ren

Experience

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  Furama Hotels International

  Apr 2010 - Oct 2010

  Guest Services Officer (Internship)

  • Received positive feedbacks for providing superior customer services.• Handled guests’ registration processes, morning breakfast setups and evening cocktails, ensured all service standards are followed in informative and helpful ways.• Organized and implemented schedules of events projects with sales department to cater to guests’ demands and fulfilled programs by given deadlines.• Managed e-mails, phone calls on requirements and guests feedbacks or itinerary details, attended to client/media complaints and requests, enquired and coordinated with departments concerns.• Promoted and provided quotations for SPA packages to guests. Liaised with shared services divisions to coordinate front desk related tasks.• Assisted walk-in guests with alternative accommodation in event of a full house condition. Show less

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  JARDINE PRINTING PTE LTD

  Nov 2011 - Nov 2013

  Customer servicers Officer cum Account Coordinator

  • Handled all customers’ requirements form phone, E-mail and walk-in and distributed information for sales and production department.• Maintained good relations with customers to ensure high customer satisfaction with assistance product knowledge, operation troubleshooting and explanation.• Ensured Daily inventory logistics are handled based on proper protocol.• Supervised production workers practices in procedures of FIFO and WACC method. And ensured all shipping activities comply with procedures.• Prepared and followed job orders schedules to be processed in production and planed statistical information to management office as monthly strategy planning.• Assisted in preparation and processing invoices and General Accounting duty on a daily work basis. • Monitored customers and supplier account details and assists in Account receivable and payables. • Tabulated daily cash flow and review General Cashier’s paperwork on unapplied/ unallocated cash. Show less

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  Chambers Translation Singapore

  Jan 2016 - Dec 2016

  English and Chinese Interpreter(Part-time)

  Preparing and editing correspondence, reports, documents and presentations (responsible for translation from English to Chinese, or Chinese to English)

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  Study Group

  Jul 2016 - Feb 2023

  In charge of all recruitment activities for direct students and academic partner colleges within Greater China, North Asia, and Southeast Asia markets.Collaborated with regional marketing teams and academic partnerships to organize and plan student enrolment activities, product training, Visa & Accommodation assistance, pre-depature events, and prepared reports about students' choices and behavior to direct sales director and other stakeholders.Organized and planned recruitment strategy for team and individual student enrollment advisors, utilizing quarterly and intake pipeline forecasting for sales target achievement, as well as analyzing various market insights and student application trends. Regular meetings with the marketing team, Admissions team, and campus student support team to continuously generate improvement plans for enhancing the sales process and recruiting more students.Working with marketing teams to conduct webinars and campaigns to promote Study Group program options and effectively communicate with diverse agents, Academic partners, students, and families for different issues solving on time.Assisted agents located in Singapore and Malaysia for events and fairs to increase sales. Arranged and organized events and fairs` locations, activities, and budget details.•Achievement •Achieved 112% Team sales Target for the year 2020.•Achieved Individual sales revenue of 1.24million pounds in the year 2022; 1.17 million pounds in the year 2021; 0.9 million pounds in the year 2020.•Best Employee award (Oklah Award) in the year 2021.•Qualified Education Agent Counsellor for Australia Higher Education since the year 2020.•One of founding members in establishing Academic Partnership Development projects and achieved sales volumes of 178 arrived students with sales revenue of 3.56 million pounds. •Advised over 12,000 prospective students on applying higher level education in UK, Europe, ANZ, North America as well as online learning. Show less Successfully completed the student recruitment process while meeting assigned sales targets.Leading students from the inquiry stage to arrival at their desired study center by providing close guidance.Grow and nurture a student database of those interested in studying in over 50 partner universities and colleges, offering pathways and direct entry courses in locations across the ANZ, UK, Europe, and North America, as well as online learning.Effectively communicated with potential students, Provided accurate advice on study options, and conducted regular on-campus support activities.Provided regular recruitment forecasting based on partner college intake periods and insights into application trends, using data gathered from markets and products through sales cycle.Developing strategies and budgeting plans for academic partnership development projects. Show less Contacted a vast volume of students and parents. Required to collect insights and feedback on their considerations and decisions relating to the courses offered by Study Group. Responsible for conducting consultations with students, providing relevant knowledge about the products and market to secure the desired course or center option tailored to their needs. The role also assists the company and agents in achieving new sales.Providing insights and feedback, such as the changing trends of higher education from consumers, to assist managers and other stakeholders in future business decisions.Continuously updated product knowledge and conversion processes with the Study Group Marketing team and partner universities. Utilized Salesforce.com (CRM) for pipeline management.Assisted in training new CSEA hires.Assisted in weekly and monthly sales team performance reports on student decisions and reasoning analysis.Attended education fairs, provided advice on student application options, and helped agents garner new businesses.Achievement: Semi Year Top Sales of Conversions Student Enrolment Advisor in the year 2016. Show less

  • Team Lead of Direct Sales Singapore

    Feb 2020 - Feb 2023

  • Direct Student Enrollment Advisor

    Jul 2017 - Feb 2020

  • Conversions Student Enrollment Advisor

    Jul 2016 - Jun 2017
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  Xiamen Peter`s Education Consulting

  Mar 2023 - Feb 2024

  Student Recruitment Consultant

  Promote and advise the courses and benefits of partner schools to potential students who inquire about studying abroad, including undergraduate, postgraduate, pathway courses, and Top-up courses, help students from inquiry stage until they arrived, the study destination includes ANZ, UK, North America, and Singapore.Develop an understanding of students' needs and values to provide personalized assistance throughout the course application process and meet assigned sales targets.Deliver exceptional customer service to students by coordinating ongoing application services, and organising pre-departure activities for students.Completed partner schools' application processes, assisted with visa applications, accommodation arrangement,and performed other assigned administrative tasks. Show less

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  Visa Victory Migration Services

  Mar 2024 - now

  Higher Education Consultant