Suzanne Liddington

Experience

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  National Bank

  Jun 2002 - May 2008

  Lending Services Officer, Personal Loan Support

  Key Responsibilities:•Consistently achieving error free and timely loan documentation and ensuring settlements are processed within Bank policy and procedures•Advising branches on policy and procedures•Ensuring the Bank is fully secured on lending•Data analysis and corrections on complex account enquiries

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  ANZ

  Jun 2008 - Nov 2009

  Product Support Officer, Relationship Support Group

  Key Responsibilities:•Providing professional customer support to Institutional, Corporate and Commercial frontline staff •Accurate and timely customer record maintenance in complex lending situations •Indepth knowledge of ANZ products and services

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  Mechanical Technology Ltd

  Jan 2010 - Jan 2011

  Administration Manager

  Duties included elements of:Publishing DocumentsGeneral Office AssistancePersonal AssistanceGeneral Reception Work

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  Sage Health Massage

  Aug 2011 - Oct 2014

  Massage Therapist

  As a Massage Therapist I build relationships with my clients to ensure they get the most out of every treatment they receive over the long term. This means working with their goals of relaxation, muscle tension reduction etc.

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  Kelly Services

  Dec 2011 - May 2012

  Administration

  Team Administrator:General reception and admin work

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  Hudson

  Dec 2011 - May 2012

  Administration
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  Genesis Energy

  Jan 2012 - Jan 2012

  Data Admin

  Key Responsibilities:•Sole charge of the entire H&S database and reporting for two months•Data input into the H&S database including managing payroll delivery files•Making assessments on validity of data in regards to if it’s a near miss, hazard, safety observationKey Achievements:•Facilitating project information exchange between IT & H&S teams •Reporting in timely manner for Board, Executive and management levels•Rigorous interrogation of existing data•Participating in developing new report templates with the end user in mind •Investigating anomalies in data processing procedures•Adding value by analysing the needs of the end users with what data is provided Show less

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  Coastline Markers Limited

  Dec 2012 - Sept 2013

  Quality Assurance - Contractor

  Quality Assurance:Key Responsibilities:• Update standards, processes, and policies, other guiding documents, audits and reviews• Ensure these are in line with ISO 9001 Quality guidelines• Recommend and implement improvements to these documents• Ensure that the people that need to know about them do know about themKey Achievements:• Update of over 100 documents• Adding value by analysing the needs of the end users with what information is provided • Participating in developing new Standard Operating Procedure templates with the end user in mind • Facilitating information exchange between and to varying levels of organisation Show less

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  Hairmony Beauty Salon

  Oct 2013 - Oct 2013

  Managing Director

  Hairmony Beauty Salon October 2013-October 2014OwnerKey Responsibilities: • Finance• Sales• Marketing• Customer Service• Management• Health, Safety and Risk• Human ResourcesKey Achievements:• Cash flow management to ensure budgets met• Increasing market awareness, resulting in four new clients in a month• Employing a Hair Stylist who bought clients with her

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  Ministry of Business, Innovation & Employment Mediation Service

  Feb 2014 - Aug 2015

  Administration Assistant

  Key Responsibilities: • Set up new Mediation application files • Process Records of Settlement for Mediators to sign off• Facilitate clients on arrival to the correct rooms for Mediation• General Reception work• Work with Management, Mediators, Dispute Resolution Coordinators, Clients and other internal and external parties Key Achievements:• When the team were extremely busy on several occasions I have set down files saving the team time• I rang a Respondent to ask their legal entity name and because I persisted they ended up settling their dispute with the Applicant that night by agreeing to pay monies owed, freeing Mediators time for other Mediations• Streamlined the processes for printing, text-outs, reducing document handling, stationery orders so I could focus on the crucial aspects of the role• Currently working with Management to streamline processes such as distribution of settle-ments to more Mediators, fleet vehicle maintenance to increase my productivity time Show less

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  Election Services

  Aug 2015 - May 2016

  Business Support Manager

  Health and Safety ManagerBusiness Continuity Manager

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  Sage Consulting & Management

  Jul 2016 - now

  Health & Safety Consultant

  Worker Engagement, Participation, and Representation Assist H&S Reps with their roleAttend H&S Meetings and answer queries that ariseUndertake various Worker presentations/trainingRecognise that informal interactions with Workers are valuable too SafetyEnsure all H&S systems are in place and updated regularlyAssist understanding by Senior Management of the HSAW Act 2015Undertake inspections/audits and ensure follow-up occursManage Hazards/Risks/Controls with Worker input and review theseEnsure Hazardous Substances inventory is current and all flow-on occursHealthUnderstand WorkSafe’s ‘Strategic Plan for Work Related Health 2016-2026’ Assist with the rehabilitation process of WorkersProvide resources for building Mental Health and Well-being in workersManage the risks of psychosocial ill-health such as bullyingHuman Factors/ErgonomicsEmergencyPresent Fire and Evacuation Warden Training Run fire drills and other emergency procedures as neededFire & Emergency NZ (FENZ) SchemesFENZ Emergency Response PlansWorker Emergency Response PlansNotifiable Events managementManagement of Clients Ability to adapt to different situations with different clientsTransparency / HonestySetting clear expectations and deliverablesEnsuring follow-up communications and/or actionsRegular contact with clients to manage competing prioritiesManagement of EmployeesRespectful communication in both directionsConflict resolution utilised when necessaryEmotional intelligence for productive work environmentsDevelopment through multiple avenuesRegular collaboration between the team‘Preventative’ Documentation/ActionsAssist clients with: ISO 45001Prequalification (Prequal, Sitewise, SHE)Standard Operating ProceduresJSA’s, TA’s, SWiMSLocation Compliance CertificatesTraffic Management‘Punitive’ Documentation/Actions Assist clients with:Enforceable UndertakingImprovement NoticesProhibition NoticesInfringement Notices Show less

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  Sage Consulting and Management

  Jul 2016 - Jul 2019

  Small Business Support / Office Adminstration

  Small Business Support• Small Business Management (financial/strategic/operations)• Business Continuity Management• Succession Planning / Harvest Strategies• Quality Assurance• Project Management• Business DevelopmentOffice Management• Accounts Payable & Receivable• Payroll• Marketing/Sales• Upgrading Business Systems• Fleet Management• Dispatch• Staff Management