Samukelisiwe M.

Samukelisiwe M.

Sales Consultant

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location of Samukelisiwe M.City of Johannesburg, Gauteng, South Africa

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  • Timeline

  • About me

    Product Specialist | BBA Graduate | PGDBM Student

  • Education

    • Intec College

      2013 - 2014
      Certificate Radio Broadcasting
    • Workinfo.com

      2013 - 2013
      Certificate Employment Equity Committee Level 4
    • Hillgrove Secondary School

      2005 - 2008
      High School Matric

      Activities and Societies: Deputy Head Girl in Matric President DSSU (Discipline Safety and Security Unit) RCL from 2005 to 2009

    • MANCOSA

      2019 - 2021
      Bachelor of Business Administration - BBA Business Administration and Management, General NQF Level 7
    • University of Cape Town

      2014 - 2014
      Certificate Professional Communication and Office management
  • Experience

    • Afrizon Telecommunication

      Jul 2010 - Jul 2010
      Sales Consultant
    • Afrizon Telecommunications

      Aug 2010 - Jul 2016
      • Team Leader

        Sept 2012 - Jul 2016
      • Customer Services Consultant

        Aug 2010 - Aug 2012
    • FNB Life

      Jul 2016 - Nov 2019
      Policy Serving Consultant

      • Providing high level of excellent customer service to FNB Life clients • Educating customers on products • Managing client calls received timeously• Resolving clients queries in the expected TAT• Maintaining and retaining relationships with FNB Life internal clients• Reaching daily call times and targets required • Working together in teams to contribute to the success of the department • Liaising with internal role-players to ensure the goal of FNB Life is reached Show less

    • FNB South Africa

      Jul 2016 - Jul 2023
      • Customer Service Team Lead (Product Support)

        Jan 2020 - Jul 2023
      • Client Services Consultant

        Jul 2016 - Dec 2019
    • TymeBank

      Jul 2023 - Oct 2024
      Team Manager (Product Support)
    • African Bank

      Jan 2025 - now
      Product Specialist
  • Licenses & Certifications

    • Product Management

      Udemy
    • Leading without Formal Authority

      LinkedIn
      Aug 2018
      View certificate certificate