Rocio Sanchez Mohedano

Experience

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  Ericsson

  Jan 1997 - Jan 2013

  Performance & Quality Manager role in different organizations within the company, with global and regional responsibility. Among others:- Program Driver for the deployment of Service Delivery Packaging in the Mediterranean region – industrialization of work packages.- Regional responsible for CoPQ (Cost of Poor Quality): process design and implementation, reporting and target follow up, coordination with Global Program, driving improvement plans to reduce CoPQ across the organization.- Definition of regional processes in both Engagement Practices (Pre-Sales) and Operations, including Efficiency and Productivity measurements.- Responsible for Service Delivery Processes adherence across the region, including the definition and deployment of the Self-Assessment process.- Driver of Market Units Satisfaction KPI and Improvements Action Plan, reaching Stretched level year over year.- SDMM (Service Delivery Maturity Model) Assessor: participating in several SDMM Assessments in different Market Units (Western & Central Europe, Turkey & Israel), coaching and helping the organizations to reach their full potential. Show less Responsible for several international Programs in the organization:Service Evaluation Program: deployment, worldwide, of the new Service Evaluation methodology, covering all Practice Areas (Managed Services, Customer Support, Consulting & Systems Integration & Network Rollout). SW Deployment Program (BSC): Responsible of SW Deployment activities, worldwide, for one of the main Radio products (BSC), including process adherence, KPIs, Improvement and Change Management (RCA Apollo methodology)SW Assurance Program: Driver for the Service Package definition of BSS SW Assurance, Pre-study activities for Central SW Delivery as well as Global driver of SW Assurance/Delivery efficiency pilot for Mexico TelcelMember of the Customer Project Manager (CPM) Certification Program: Participation, as assessor, in CPM Assessments across the company. Driver of Assessments at the Local Project Office (PROPS-C adherence) and coach for internal certification of Project Managers, including training sessions and continuous mentoring. Show less Responsible for the execution of international customer projects (3G network, MSS and OSS implementation, deployment, and integration), including requirement handling, planning, resource management and execution.In this kind of projects, the risk and issue management was extremely important as well as a fluent and clear communication with both the team and the customer.During this period, I got the PMP certification and also passed the internal Ericsson Project Manager assessment. Show less Responsible for the whole project life cycle, covering all phases, from Feasibility to Execution of Telco products. This covered, among others, requirement handling, planning and follow up, risk management and quality control, including quality metrics definition and tracking, performance KPIs, as well as reporting to upper management.As R&D Project Manager I had the opportunity to lead different kind of SW development projects, including design, verification, and industrialization projects, in a multicultural and international environment, with teams distributed all around the globe. Furthermore, I got experience in different project management methodologies, such as PROPS and Agile (Scrum). Show less

  • Performance & Quality Manager for Central Europe, Mediterranean, Middle East & Africa

    Jan 2009 - Jan 2013

  • Program Manager in Global Service Delivery

    Jan 2007 - Jan 2010

  • Customer Project Manager at Global Service Delivery Center (GSDC)

    Jan 2005 - Jan 2007

  • R&D Project Manager

    Jan 1997 - Jan 2005
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  Ericsson

  Sept 2013 - Dec 2017

  Responsible for the Business Lead Generation Program within Digital Services organization, aiming to monetize projects and operations, increase sales and profitability.This program involves the definition of processes and tools, setting of Targets & Performance metrics (globally) and follow up. Establishment of a global network and engagement of all Market Units in the Ericsson group to achieve the objectives. Coordination with third party vendor for the development of the Lead generation handling tool (requirements, timeframe, deployment). Show less

  • Strategic Program Manager

    Jun 2016 - Dec 2017

  • Local Operations Manager IT Iberia

    Sept 2013 - May 2016
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  Marabara

  Mar 2020 - now

  Founder & Creative Director @ MARABARA

  I strongly believe that a different way of production is possible. Marabara strives for a slow making process, handcrafting bags one at a time, at a slow pace, with care and great attention to detail.Marabara is a small business, and so it will remain. One woman’s dream, taking care of and enjoying the whole process, from the design of the bags to the finished product and packaging. Marabara aims to make light and functional bags for everyday use. Simple designs, versatile and durable, to accompany you for a long time. Back to basics, sourcing quality materials plus an outstanding craftsmanship.It's all about Slow, Small & Simple! Show less