Rob Smith, CPHQ

Experience

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  ESM

  Sept 2010 - May 2013

  Human Resources Generalist

  • Sole on-site Human Resources presence for assigned office• Source and hire a high volume of candidates with a fill rate of 100% for 2012 and critical positions fully staffed within 14 days thereby greatly reducing the need for temporary staff from 20% to 2%• Develop grassroots recruiting strategy for assigned location producing a more diversified candidate pool, thus matching client demographics• Facilitate company-wide leadership training resulting in a reduction of ninety day turnover from 22% to 14%• Provide management coaching regarding performance resulting in a decrease in complaints levied against managers and zero EEOC claims• Partner with operations management to develop and implement mentoring program to enhance leadership succession Show less

• 

  Centura Health

  May 2013 - Apr 2023

  • Responsible for analyzing data to lead the identification, development, prioritization and implementation of high-impact quality and operational transformation initiatives designed to improve clinical quality, outcome effectiveness, patient and clinician satisfaction, efficiency and financial performance within a multi-state accountable care organization of more than 5,000 clinicians• Managed cross-functional, multi-disciplinary teams engaged in detailed process mapping, gap and root cause analyses to create and institute action plans and define metrics to evaluate achievement of goals• Summarized insights and progress at weekly leadership meetings and was responsible for leading multiple high-priority and time-sensitive tasks and projects simultaneously• Developed and maintained strong relationships designed to align network clinicians and practice partners with strategic imperatives to ensure success in value-based contracts• Directed multiple practice cohorts of the Transforming Clinical Practice Initiative (TCPi) grant designed to help clinicians and practices achieve large-scale, value-based transformation and the State Innovation Model (SIM) grant focused on integrating physical and behavioral healthcare services• Coached and mentored lean and other performance improvement methodologies designed to instill a culture of continuous improvement throughout the network• Administered quarterly joint operating committee meetings with all major insurance carriers Show less • Co-author of the hospital’s Rocky Mountain Performance Excellence Application 2014, section four: Measurement, Analysis and Knowledge Management• Member of the Performance Measurement and Management Team• Identified, developed and implemented departmental goals and activities to align with facility objectives• Directed managers in handling employee relation situations including discipline/corrective actions, harassment, workplace violence, restructuring/reductions in force and terminations• Conducted internal investigations and facilitated corrective action and conflict resolution• Partnered with managers to support associate satisfaction initiatives from identification of issues to development and monitoring of action plans Show less

  • Network Value Lead at Colorado Health Neighborhoods

    Sept 2014 - Apr 2023

  • Senior Human Resources Generalist at Littleton Adventist Hospital

    May 2013 - Sept 2014
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  Community Health Provider Alliance (CHPA)

  Oct 2023 - now

  Practice Transformation Coach

  • Accountable for providing transformation support to Community Health Centers resulting in improved quality outcomes and network performance in value-based care programs