Jerry Lane

Experience

• 

  KDYS Listowel

  Apr 2012 - Apr 2014

  Music Project Leader (Volunteer)

  Chairperson of project. Responsible for:Project promotion & development, member tuition, financial management, team-building, character development, volunteer recruitment for project, social media, online community development.

• 

  Windmill Lane

  Jan 2013 - Apr 2013

  Runner

  As part of my work experience through college, I worked at Windmill Lane on the runner team. This presented the opportunity to shadow engineers, improve knowledge of workflow, improve client skills and more. I completed all runner duties as required.

• 

  Feale Bar Ltd

  Jul 2014 - Jul 2024

  Bar Man

  Working as a bar man in a popular local bar in the busy seaside tourist town of Ballybunion, Co. Kerry.Key roles:• Customer service & drinks service as part of a small team serving a high volume of customers.• Cash/till management and reconciliation. Stock management and rotation. Maintenance, cleaning and upkeep of the premises.• Trusted staff member, key holder, responsible for opening and closing of the premises. Management duties where required. Training and mentoring of new hires. Show less

• 

  Balcony TV Tralee

  Aug 2014 - May 2015

  Producer, Videographer & Photographer

  Duties include behind the scenes photography for all the goings on at Balcony TV Tralee, social media, assistant recording engineer, videography, and more.

• 

  Octofly Media

  Mar 2015 - Oct 2015

  Intern

  JobBridge internship with Octofly Ltd, based in Tralee, Co. Kerry. Specialising in aerial photography and videography. Did some work on a freelance basis thereafter.

• 

  Centra

  Aug 2015 - Jul 2018

  Retail Assistant

  Working in one of the busiest service stations in Killarney as part of the till/floor staff, including covering manager duties when required. Key roles:• Customer service.• Stock management & ordering via central ordering system. • Rep liaison and stock rotations.• Roster management.• Deli-counter cover.• Till/Cash reconciliation.• Keyholder, closing up & opening rotations.

• 

  Jerry Lane Photography & Creative Media

  Aug 2016 - now

  Freelance Photographer, Filmmaker, Web Designer & Creative Director

  Working as a freelance photographer, videographer and creative consultant with a focus on providing photo & video services across B2B and B2C channels. Featured project types include:• Weddings, communions, & events.• Brand/Business/Food & Small Business photography & content creation including Ballybunion Triathlon, MOYA Ballybunion, The Marine Hotel, and more.• Website creation for small businesses/community groups as well as an eCommerce site for local brand Grasshopper Skateboards, and a portfolio site for wedding photographers First & Last Photography. Built, maintained & grew a profitable online print store selling landscape photography prints, with year-on-year growth, with strong & high customer satisfaction ratings (20+ 5-star reviews). Featured works:• Provided social media management services including to local community groups on a voluntary basis. • Provided consultancy services to small businesses for content creation & brand positioning.• Portfolio & Blog online at: www.madebyjerry.com Show less

• 

  Amazon

  Oct 2018 - Jul 2021

  As a Certified Speciality Mentor I Worked directly with lead trainers to deliver & support trainings for new hire & up-skilling associates. Key roles included:• Sourcing examples & demoing content, tools & policies in real time to new hire cohorts via an online classroom in Adobe Connect.• Maintaining logs of associate performance & developing plans of action to improve knowledge & metrics through 1-to-1 coaching & supporting deep dives.• Liaised with lead trainers regarding associate growth & associate suitability to proceed in the role beyond their probation period. Show less Working as an associate I provided support for thousands of Sellers on Amazon’s Marketplaces, providing rapid root cause analysis & resolution on issues from KYC, to Amazon Pay, Amazon Business, general support, file uploads, and more, all while maintaining top performance metrics.• I resolved seller issues to the highest standards with a strong focus on SOP adherence, root cause analysis and resolution, while maintaining a professional & respectful relationship with sellers. Examples include identifying documentation for KYC validation, troubleshooting document upload issues, reviewing file uploads to identify product update errors, API integration issues for Amazon Pay and more.• Maintaining top performer status grade across all metrics – Average Handling Time, HMD Yes/No polling, transfers and more.• Providing support to peers and colleagues as a subject matter expert.• Gemba/Process improvement associate lead for Virtual Team in Ireland for 12 months, including workingon standard greeting optimisations and contact reductions. Show less

  • Certified Speciality Mentor

    Jun 2020 - Jul 2021

  • Seller Partner Support Associate

    Oct 2018 - Jul 2021
• 

  Ballybunion Community Forum

  Jan 2020 - Jul 2021

  Volunteer Staff

  Worked to increase engagement & social media presence for popular seaside tourist town of Ballybunion. Project managed the marketing efforts on a voluntary basis. I oversaw social media content curation, implemented SOPs around the same, and ensured a smooth process was followed by curating/planning our aesthetic and style. I identified gaps for content creation and channels for distribution of original content.Key outcomes:• Increased Facebook audience by 2000 followers. Reached over 200,000 new accounts and saw 5xincrease in engagement across our content.• Increased Instagram following by 2.5x to over 2800 followers & 7x increase in engagement. Show less

• 

  An Garda Síochána

  Jul 2024 - now

  Clerical Officer