Bonomali Kumar

Experience

• 

  Bangla Trac Communications Limited

  Oct 2011 - Mar 2014

  Team Leader, NOC.

  *Alarm monitoring, Fault identification and handling, Availability for 24/7. *Shift Management. *Cordial Support for Customer and Dealing with their problem in the transparent way. *Maintaining Routine work. *System health check of Networks different Nodes. *Mail to concern personnel about various Network related issues. *Proper escalation of an issue with hierarchic manner to the concern personnel/stakeholders. *Tracking Problem through resolution. *Carrier integration in switch, router, firewall. *Different Configuration related work at soft switches, router and firewall. *Performance analysis of the trunk and route traffic based on the trunk performance.*Routing percentage change. *Route Add, Delete, Change in router and firewall. *Performance analysis from Ericsson OSS system. *CDR Analysis. Show less

• 

  Robi Axiata Limited

  Apr 2014 - now

  Key Responsibilities:Recharge System Management:* Oversee the day-to-day operations of the recharge system, ensuring uninterrupted service delivery.* Conduct routine health checks and performance evaluations to identify and address potential issues proactively.Project Management:* Lead and collaborate on IT projects related to recharge system enhancements, upgrades, and expansions.* Develop and execute project plans, ensuring timely delivery and adherence to budget constraints.Analysis and Troubleshooting:* Analyze system logs and performance metrics to identify areas for improvement and optimization.* Investigate and resolve complex technical issues related to recharge system functionality.Job Automation:* Develop and implement automation scripts using Bash and Python to streamline operational tasks and enhance system efficiency.* Continuously seek opportunities for process automation to increase operational efficiency.Collaboration and Communication:* Work closely with cross-functional teams to ensure seamless integration of recharge systems with other IT components.* Communicate effectively with stakeholders to provide updates on system performance and project progress.Compliance and Security:* Ensure that recharge system operations adhere to industry compliance standards and security best practices.* Implement and maintain security measures to protect sensitive information and prevent unauthorized access. Show less • Supervise operation, maintenance and upgradation of Recharge system to ensure maximum availability of service for end users to meet business requirement.• Analyze, develop and direct preventive and corrective measures to eliminate probable cause of service outage and quality degrade• Coordinate and follow up vendor on technical issues for proper and timely delivery of service and support.• Plan and lead software update and patch loading activities of Recharge nodes ensuring proper impact analysis to enhance service and eliminate threats.• Develop in house tools to faster operational activities and quickest fault identification and rectification. Show less • Participated in high-level change management strategic planning, incorporating input from stakeholders, internal support staff and external factors.• Orchestrated cross-functional meetings to coordinate change management strategy implementation across divisional leadership roles.• Developed and delivered change management support documentation and manuals.• Followed all company policies and procedures to deliver quality work.• Data analysis to find root cause of outage and impose corrective action across network• Scrutinize changes to minimize overall network outage. Show less * Core Network Monitoring, fault escalation, Notification and troubleshooting.* Provide Core Network 1st level support.* Network PS and CS data surveillance based on performance statistical alarm.* Analysis of performance report of Network.* NCR raise, follow up and close.* GPRS utilization graph monitoring and escalation.* Notify management for any kinds of incident in Network.* Provide support in TX, RM and RAN monitoring.* Mail and phone communication with internal and external stakeholders.* Provide remote access (RSG, VPN).* Follow up and keep track of different SOC projects. Show less

  • Manager, IRCM Management, Application Planning and Management, IT Dept.

    Apr 2019 - now

  • Specialist, IRCM Management, Application Planning and Management, IT Dept.

    Oct 2017 - Mar 2019

  • Specialist, Change Management, Technology

    Oct 2015 - Sept 2017

  • Specialist, Network and Service Management.

    Apr 2014 - Sept 2015