Victoria Erpen

Experience

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  Alto Paraná S.A.

  Dec 2003 - Jan 2005

  Foreign Sales intern

  Position: internship at the Foreign Sales Administration (Exports) area.

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  Accenture

  Jan 2005 - Jun 2006

  Analyst

  • MM Consultant for Procurement improvements teamo Tasks: analysis of improvement opportunities, documentation, testing, implementation.• Change Management Consultanto Tasks: analysis of organizational changes as a result f system transformation in terms of employees and positions, and how the company could adopt them.

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  Nestlé Argentina

  Jun 2006 - Jun 2007

  Analyst

  • Consultant for Customer Support Team. o Tasks: implementation of worldwide roll out in Argentina, Uruguay, Paraguay and Chile, of the MM & SD modules. Local requirements analysis and corresponding solution.

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  Deloitte Argentina

  Jun 2007 - Jul 2010

  Senior Consultant

  • Senior Consultant for Materials Management (SAP MM)o Tasks: team leadership, workshop coordination and execution, AS IS analysis, process and requirements documentation, customizing, testing, training, support, upgrade.• Senior CRM Consultanto Tasks: team leadership, workshop coordination and execution, AS IS analysis, process and requirements documentation, customizing, testing, training, support.Projects: - Banco Columbia - SAP BP and SAP MM- Gestión Compartida - SAP MM- Serfinansa (Barranquilla, Colombia)- CRM Team Leader. Implementation scope: ERP (MM, FI. CA, CO), Banking Services, BI and CRM.- Banco de Crédito (Bogotá, Colombia): Responsible for the SAP CRM Loyalty Management Business Blueprint and GAP estimation.SAP Courses:- MM Certification- CRM Configuration - Banking ServicesMethodology: Waterfall Show less

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  Axxiome S.A.

  Aug 2010 - Jan 2018

  • Presales responsible for Argentina and LATAM. o Tasks: coordinate answers to RFP & RFI with expert team, run demos, propose adequate solutions and profiles, offer proposal estimates to commercial team, generate commercial material (text and video), coordinate marketing campaigns, create customer presentations.• Responsible for Quality Assessment Services. o Tasks: create work material, coordinate projects, lead work teams, complete and review deliverables, assess team during service execution. Show less • Senior CRM Consultant for foreign projectso Tasks: team leadership, AS IS analysis, conceptual and functional design, process analysis and improvement, customizing, training, support, maintenance.• Responsible for internal Trainingo Tasks: coordinate internal workshops, manage training materials• Expert consultant for the definition of internal methodologyo Tasks: creation of templates, creation and verification of content, training coordination in LATAM, trainer• Expert consultant for Quality Assurance serviceso Tasks: participate in the quality assessment projects as expert consultant for CRM, Business Partners and Methodology.• Coacho Tasks: follow up on employees, annual evaluation, career orientation. Show less

  • Product Manager

    Jan 2017 - Jan 2018

  • Senior Consultant

    Aug 2010 - Dec 2016
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  Accenture Argentina

  Mar 2018 - Oct 2019

  Business and Technology Delivery Manger

  Main responsibilities:- Sales: answer RFPs, search for business opportunities, solution proposals- Projects: team leadership, implementation of technological and functional solutions, capacity assessment, agile methodologies and toolsProject:Leader Bank in Argentina - Manager for Transaction Monitoring initiatives & Operational Model: analysis and implementation of application and infrastructure monitoring. Design of operational and government model for central monitoring area. Show less

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  Superdigital Argentina

  Nov 2019 - Jul 2022

  Solutions Architect

  Project Manager of Superdigital Mexico setup and implementationMain Responsibilities: build and track IT development plan for Mexico Payments solution, and coordinate the documentation of the local regulator`s IT and Non IT requirements to enable the certification for operating in the Mexican market.Solution design of the Payments Global Platform for the Fintech in Latin America.Main responsibilities:Managed two Tribes of 1 to 4 squads, enabling the Product Owners to prioritize backlog, Scrum Masters to successfully achieve excellent team management and Functional Analysts to fulfill the solution design.Interacted with local service providers for transactional integrations.Provided functional support for Country Managers and Product Owners in Argentina, Brazil, Peru, Colombia, Uruguay, and Chile.Participated in the design and solutioning of the integration and implementation of pauments transactions using prepaid Mastercard products. I actively collaborated in the certification process for Mastercard products.Impact:Implemented the continuous improvement of team workflows, including the definition of artifacts, ceremonies and roles.Contributed to the setup and distribution of the Payments App in Argentina.Award:Recognized as a top contributor to the successful deployment of the App in Argentina. Show less

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  JPMorgan Chase & Co.

  Aug 2022 - Dec 2023

  Product Manager

  Product Manager of Telemetry, within Networking Operations.Main responsibilities: I covered both Product Owner and Product management tasks and activities such as: As a PO, managed the product backlog of two teams, one of engineers covering product transformation and operational support and another of product development. I worked using SCRUM, defining sprint goals and backlog prioritization. I worked together with the Scrum Master to improve agile practices and mindset in our team. I also managed communication and collaboration with customers and other areas/teams. As a PM, I managed quarterly planning and reviews, collaborated strategic definitions for products, and was in charge of risk and issue management. I also executed budget planning, financial analysis and cost managed. I managed the relationship with internal and external stakeholders, including contract renewals of vendors.Success stories: I effectively reached several milestones aligned to overall IT strategy, involving data center migration and new product launch.I successfully aligned financial analysis and cost management, providing required imputs of costs accruals to the accounting team and renegotiating vendor contracts and reviewing budgets. Show less

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  Accenture Argentina

  Jul 2024 - now

  Technology Innovation Senior Principal

  Turn technology innovations into solutions that support market development. Contribute to thought leadership and asset development within area of expertise. Articulate value of technology solutions, and how they complement delivery capabilities. Deliver patents for new products and strategies. Build strong internal and external network to enhance Accenture's reputation in the market.