Chandra Raman, IPMA C

Experience

• 

  Wang Corporation Sdn.Bhd

  Jul 1997 - Jul 1998

  System Engineer

  - Novell Netware administration.- Administer ALR Revolution servers.- Support hardware maintenance and repairs for PC, Notebook, Servers and Network equipment.

• 

  Hitachi Semiconductor (M) Sdn.Bhd, Kulim, Kedah

  Aug 1998 - Aug 1999

  Engineering Assistant

  - Novell Netware administration.- Support hardware maintenance and repairs for PC, Notebook, Servers and Networkequipment.

• 

  Axis Computer Sdn.Bhd (Subsidiary of Sapura Technologies)

  Aug 1999 - Jan 2005

  Field Services Engineer

  - Supporting Northern Region (Perlis, Kedah, Penang and Perak) for individual, contract and corporate customers. - Involved and support for SPKB project under TUDM, EON project, Jabatan Pendaftaran Negara, DIGI Telecommunication project, Permodalan Nasional Berhad, MCIS insurance, Economic Planning Unit Project, SMART SCHOOL project under Ministry of Education, AMD Corp Penang, Motorola Penang, Altera Penang, Penang State Government and Universiti Sains Malaysia.- Provide on-site and remote professional IT services for corporate customers.- Operate IT system in a complex desktop environment including mid-range servers such as HP Net servers and PC/LAN/WAN networking.- Installing and configuring Win NT, Windows 2000 Server and Professional, MS SQL, MS Exchange, MS Proxy servers, ARC serve, Pcanywhere, Mac OS X and etc.- Configuring LAN, VPN, TCP/IP in a large scale and complex network.- Configuring and maintaining catalyst switches and hubs.- Support hardware maintenance and repairs for PC, Notebooks, Printers, Projectors, Servers and Network equipment.- Involved in Implementing Network Infrastructure and Structured Cabling.- Configure Data OnTap software for filers and Maintain Network Appliance Filers and Net cache.- Provide VERITAS Backup and Disaster Recovery Solutions For Customers.- Configuring Live Broadcast and Video Streaming using Mac OS X and Xserve.- Configure and provide support for Citrix servers. Show less

• 

  Infineon Technologies

  Mar 2005 - now

  - Lead the IT Operational Services Team (Data Centre, Network/Voice/Video, Workplace) in Kulim.- Manage and Maintain the Operational KPI and Stability Index.- Be the Single Point of Contact to the business for all IT topics. - Ensure the technical delivery of all services meets quality, scope and service level requirements.- Ensure that all changes and other customer service requests are fulfilled timely and correctly.- Leading problem resolution efforts (8D, FMEA) and post-incident reviews. - Understand the business implications and work with other departments to facilitate a resolution that will minimize the impact on the business.- Manage local teams to deliver a service of excellence based on technical, customer and communication skills.- Ensure that any issues are appropriately escalated to other line managers within the IT Team and ultimately the Head of IT where required.- Apply and provide operational risk management strategies including delivery processes and procedures. Participate in compliance and quarterly audits.- Conduct a yearly IT Planned Shutdown and Quarterly Preventive Maintenance.- Produce a weekly status report to local attractions and Head of IT, detailing all major current issues that could affect upcoming support, and any projects that may need IT involvement.- Conduct yearly performance review and training needs analysis for direct reports.- Responsible for career development and appraisals of direct reports.. - Attend service review meetings with customers/suppliers/vendors; areas covered will include performance reports, service improvements, quality and processes.- Involved in contract negotiation and review process.- Keep the attrition rate within the KPI target.- Manage the department cost and budgeting. Show less - Lead and manages the Desktop and Office automation team.- Provides 3rd level Technical Support for end-users for office and production environment.- Liaise with Infineon IT Operation global team for project engagement.- Responsible for FAB production client deployment, enhancement and optimization.- Administer and manage the software distribution environment using Netinstall 5.7 and System Centre Configuration Manager 2007 (SCCM2007) for whole AP region. Execute application scripting platform. Responsible for package creation, release and deployment.- Conduct iDesk Microsoft SharePoint / Remedy helpdesk system / IT introduction training for New Hires and also present employees. Subject Matter Expert (SME) for iDesk Microsoft SharePoint / Remedy helpdesk system / IT introduction training.- Ensure the SLA for incident & change request achieve the passing rate target which is above target 90% and stress target of 95%.- Responsible for IT order management using IT PR system and asset management using CMDB database/Infitrack.- Responsible for IT security implementation which is aligned with company policy. - Setup, configure, manage and administer the Trend Micro Office Scan server for AP region. Rollout the security patches, virus pattern deployment and application updates. - Provide VIP services support.- Administer/manage print services. Show less

  • Director of Information Technology

    Apr 2023 - now

  • Senior Information Technology Manager

    Jan 2021 - Mar 2023

  • Information Technology Manager

    Jan 2014 - Dec 2020

  • Staff System Engineer

    Jan 2011 - Dec 2013

  • Senior System Engineer

    Jan 2008 - Dec 2010

  • System Engineer

    Mar 2005 - Dec 2007